Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

If my Google Apps domain only has X users, why am I being billed for more than that?

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The amount of users that you are being billed for is based off the number of users that you have within your Backupify account.

If you suspend or remove a user from your Google Apps domain the user is not removed from your Backupify account. Rather, that user is marked as 'Archived' in your Backupify/Datto SaaS Protection for Google Apps account. We do not run daily backup jobs for archived users as we cannot pull any data from a user that has been suspended (or deleted) in Google Apps. You can still access the user's backed up data through Backupify.

We will retain archived user backups forever unless you manually remove the user from Backupify/Datto SaaS Protection for Google Apps. You are still charged for archived users and will be unless you explicitly remove them from the Backupify/Datto SaaS Protection for Google Apps application. If you do remove an archived user from Backupify/Datto SaaS Protection for Google Apps, you will no longer be billed for that user, but keep in mind that all backups for that user will be purged.

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To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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