Backupify/Datto SaaS Protection Security FAQ

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User Error

By utilizing Backupify/Datto SaaS Protection, your organization has significantly decreased the risk of data loss due to hardware failure. However, user error, the second largest cause of data loss, still exists. Backupify/Datto SaaS Protection protects against this user error, allowing your organization to keep a second copy of all your important Google Apps data.

Built-In Encryption

Backupify/Datto SaaS Protection encrypts your duplicate Archives. For every new account created (each email address), our system automatically generates a unique AES 256-bit encryption key for that user. All data written for the user is encrypted with that key prior to storage.

Private Keys

Upon retrieval (e.g. when a user views/downloads Archives through the Backupify/Datto SaaS Protection Web interface), the key is used to decrypt the stored data. All users’ AES keys are stored on the Backupify/Datto SaaS Protection production system and the central list of keys is encrypted with Backupify/Datto SaaS Protection's master RSA-2048 private key.

Internal controls

Backupify/Datto SaaS Protection grants access to stored data internally using the “principle of least privilege” through appropriate roles and only on a “need to know” basis, and manages its systems in line with security industry best practices including the ISO 27000 series and NIST Security Publications.

256-Bit Encryption

At every step along our data-replication process, Backupify/Datto SaaS Protection uses 256-bit encryption. In particular:

  • All authenticated user interaction with the Backupify/Datto SaaS Protection application
  • Logging in
  • Configuring services
  • Altering settings
  • Accessing archived data

For more information about Backupify/Datto SaaS Protection security, click here.

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To contact Backupify/Datto SaaS Protection support, please click here to submit a Support Request, or give us a call at 1-800-518-7449.


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