ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.
To learn how to download your Datto Drive Cloud data, please visit this article.

Security FAQ: Backupify/Datto SaaS Protection

Follow

Topic

This article answers frequently asked questions about Backupify and Datto SaaS Protection security considerations. 

Environment

  • Backupify for G Suite
  • Backupify for O365
  • Datto SaaS Protection for G Suite
  • Datto SaaS Protection for O365

Description

User Error

By using Backupify/Datto SaaS Protection, your organization has significantly decreased the risk of data loss due to hardware failure. However, user error (the second largest cause of data loss) still exists. Backupify/Datto SaaS Protection protects against user error, allowing your organization to keep a second copy of all your important G Suite and O365 data.

Built-In 256-bit encryption

These encryption methods apply only to Backupify and Datto SaaS Protection products. Click here for information on encrypting backups on a Datto BCDR device. 

At every step along our data-replication process, Backupify/Datto SaaS Protection uses 256-bit encryption. In particular:

  • All authenticated user interaction with the Backupify/Datto SaaS Protection application
  • Logging in
  • Configuring services
  • Altering settings
  • Accessing archived data

Backupify/Datto SaaS Protection encrypts your duplicate archives. For every new account created (each email address), our system automatically generates a unique AES 256-bit encryption key for that user. All data written for the user is encrypted with that key prior to storage. Data remains encrypted both in-transit and at-rest.

Private keys

Upon retrieval (e.g. when a user views/downloads Archives through the Backupify/Datto SaaS Protection Web interface), the key is used to decrypt the stored data. All users’ AES keys are stored on the Backupify/Datto SaaS Protection production system and the central list of keys is encrypted with Backupify/Datto SaaS Protection's master RSA-2048 private key.

Internal controls

Backupify/Datto SaaS Protection grants access to stored data internally using the “principle of least privilege” through appropriate roles and only on a “need to know” basis and manages its systems in line with security industry best practices, including the ISO 27000 series and NIST Security Publications.

Additional Resources

-

To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.