Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

I Can't Connect To Dattodrive.Com Or The Connection Is Slow. What Can I Check?


If you are having trouble getting to the site, or the connection is slow, be sure to check the following:

  • If you are using the web application, try downloading and using a desktop or mobile client instead.
  • Is your LAN or internet connection slow in general?
  • Are your proxy settings allowing traffic to and from
  • If you are having SSL issues, try the following:
    • In Internet Explorer, go to Internet Options and click the Content tab. From there, click Clear SSL State
    • In Firefox, go to History -> Clear Recent History, and then select Active Logins. Click Clear Now.
    • In Chrome, click the settings icon, and then click Settings. Click the Content tab, and clickClear SSL State. Then, click OK.
  • Is your browser up to date?
  • Check that you can reach from your network. Open a command line and ping
  • Are your browser security settings blocking the connection to
  • Clear your browser cache, and try again.

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