Start to finish: Setting up a new Google Apps customer account through the SaaS Store

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Scope

This article explains how to access the SaaS Store, how to use it to add and authenticate a new Google Apps service for a client.

Steps

1.

Clean browsing

Open up a Google Chrome incognito window (or Firefox private browser) before doing anything. The number one issue our users run into is when our system confuses which Google Apps service to authenticate.

2.

Access the SaaS Store

To access the SaaS Store, go to http://saasstore.datto.com and enter your Datto Partner Portal credentials. You can also open the Store from the Partner Portal home page by navigating to Purchasing & Billing > Store, and selecting the Backupify/Datto SaaS Protection Partner SaaS Store option. 

3.

Create your customer

Use the Select Customer drop-down menu to select one of your existing customers, or select the Create New Customer option for a first-time client. When you create a new customer, the name you use is for your own reference only. Backupify/Datto SaaS Protection will identify the customer via their domain name.

Note: The SaaS Store is for ordering new products. If your client already uses all Backupify/Datto SaaS Protection products or simply wants to increase or decrease their current license count, you should contact your Backupify/Datto SaaS Protection Sales representative.

4.

Select the product

Select the product to protect for your client and then enter the number of users to protect in the Customer Seats section.

To protect more than one product, you will need to complete the process for the first product, then begin again for the second.

When finished, click Generate Quote to see pricing information for the tier of users you entered.

5. 

Confirm the quote

When you see the Confirm Quote page and are satisfied by the price quote, click Confirm Quote. This brings you to the Payment Method screen containing your payment and contact information. If this is your first time ordering, you will first need to enter all relevant information before proceeding. 

If you need to change your credit card information, contact Backupify/Datto SaaS Protection support.

Click Confirm Purchase to continue.

Once you have confirmed the purchase, you can choose to begin the purchase process again for another Backupify/Datto SaaS Protection product by clicking Return to Store.

 

To physically connect Google Apps to the account you've just set up, click Manage Clients/Applications, which opens the Application Management Dashboard.

6.

Authorize the product

Once you're at the Application Management Dashboard (AMD), you'll see five separate icons for your new customer's Gmail, Drive, Contacts, Calendar, and Sites data, and under each icon, you have the ability to determine whether or not you want the service to be Partner Managed or Client Managed. For more on the differences between those two options, click here.

Starting with any one of the five services, select Partner Managed or Client Managed, check the box to agree to our Terms & Conditions, and click Authorize.

7.

Add your domain

After the above is complete, you will be brought to a new page where you'll need to enter your Google Apps domain's super admin-level account's e-mail address.

8.

Authenticate

Once you enter the e-mail address, you'll be brought to the authentication page. Don't worry about the message... this just indicates that the Backupify/Datto SaaS Protection Google Apps Marketplace app has not been installed yet.

Click 'Add Backupify/Datto SaaS Protection Via Google. This will bring you to the Backupify/Datto SaaS Protection Google Apps Marketplace app installation page.

9.

Install the app

Click Install App... this should bring up a prompt asking you to log-in to a Google Apps account. Log-in to your domain's super-admin level account, and make sure it is the same account you entered into the box in Step #7. Follow Steps 1 through 3 in the Google dialog box to install the application.

When you get to step 3 of 3, STOP.

10.

Head back to the AMD

Either hit Back, or close out of your current tab. You can then open up a new tab, and head back into the Store. Either way, get yourself back to the Application Management Dashboard. Here, you will see your fully authorized customer account. Click here for more information on using the AMD.

11.

Add users

To actually access the backups, and add users, click on any one of the five services, and you will be brought to the customer's Backupify/Datto SaaS Protection dashboard. To add users, click the Add Users button to the right side of the page (and see this article for help on adding users). Your users will populate on the dashboard within 2 to 3 minutes, and initial backups should take 24 to 48 hours.

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To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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