Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Autotask PSA Integration Troubleshooting



How do I troubleshoot Autotask integration issues?


  • Autotask PSA
  • Description

Datto can integrate with both Autotask PSA (Professional Services Automation) and Autotask Endpoint Management RMM (Remote Monitoring and Management). Datto recommends reviewing the appropriate troubleshooting article before contacting technical support

Click here for Autotask Endpoint Management integration support. To find your API key for the AEM integration, follow the steps in this article.
If a newly-added system is not syncing properly with your integration, a reboot of the machine may resolve the issue.

Alerts issues

Device issues

Mapping issues

Ticket creation issues

User issues

Was this article helpful?

1 out of 1 found this helpful

You must sign in before voting on this article.

Calling all Partners! We want to hear your feedback! Please participate in this quick survey and help us build a better, more-relevant Knowledge Base!

Want to talk about it? Head on over to our Community Forum!