Autotask PSA Integration Troubleshooting

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Topic

How do I troubleshoot Autotask integration issues?

Environment

  • Autotask PSA
  • Description

Datto can integrate with both Autotask PSA (Professional Services Automation) and Autotask Endpoint Management RMM (Remote Monitoring and Management). Datto recommends reviewing the appropriate troubleshooting article before contacting technical support

Click here for Autotask Endpoint Management integration support. To find your API key for the AEM integration, follow the steps in this article.
If a newly-added system is not syncing properly with your integration, a reboot of the machine may resolve the issue.

Alerts issues

Device issues

Mapping issues

Ticket creation issues

User issues


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