This article explains Datto's process for detecting ransomware and what you should do if you suspect a machine has ransomware.
- Datto SIRIS
- Datto ALTO
- Explaining Ransomware Detection and false-positives
- Steps for finding ransomware
- Next steps
The good and the bad news of ransomware is that it is not subtle. It doesn’t hide or act as a trojan horse lurking in the background. Instead, it acts as soon as a device is compromised. You need to verify the issue and return your clients to working order as quickly as possible.
Datto designed Ransomware Detection to check for suspicious file patterns that resemble ransomware activity. With the alert, you can immediately take action and determine if there is indeed a problem. The results can then be used to improve Ransomware Detection.
Explaining Ransomware Detection and false-positives
Datto's Ransomware Detection works by detecting patterns of change in specific file types, rather than analyzing specific files. For example, it's highly unlikely that a user or legitimate program would rapidly and simultaneously:
- Perform an in-place file content overwrite with random data.
- Overwrite the content of ONLY the file types commonly targeted ransomware.
- Exclude file types commonly ignored by ransomware.
- Preserve all the original file modified timestamps, including overwritten files.
In a case like this, the Datto device would create an alert for suspected ransomware infection.
Ransomware alerts may sometimes be false-positives if a legitimate program uncharacteristically updates files. Datto expects a small number of false-positives while we refine our algorithm.
If a particular agent persistently false-alerts for ransomware (with no apparent infection), you can disable detection for that agent from the Configure Agent Settings page of the Datto appliance. You should only do this as a last resort.
We plan to continuously improve the feature to enhance its functionality. The goal is for willing partners to assist us in lowering the percentage of false-positives and staying ahead of ransomware developers by improving the engine over time.
Your Datto appliance enables Ransomware Detection by default. You can enable or disable this feature for each protected system individually in the Datto web UI by clicking Protect → Configure Agent Settings (or Configure System Settings). You'll see Ransomware Detection listed under the Verification section.
Steps for finding ransomware
If you suspect ransomware infection, there are several steps you can take:
- On compatible devices, run Backup Insights. Since Ransomware Detection runs with every backup, you can open Backup Insights to see if files with unusual extensions have been recently added to the device or if Microsoft Office files are suddenly missing.
- Boot the device or access it remotely. Often infected machines will boot with a window telling you who to contact and how long you have. If you don't have remote access to the server or don't want to connect to it or interrupt end users, you have two other options:
- Start a virtualization of the impacted server on your Datto appliance and browse the root folders of the OS volume
- Create a file restore from the Datto appliance GUI and review the file extensions within it. Files with extensions such as .ecc, .ezz, .exx, .zzz, .xyz, .aaa, .abc, .ccc, .vvv, .xxx, .ttt, .micro, .encrypted, .locked, .crypto, .cryptowall, _crypt, .cryp1, .zepto, .crinf, .r5a, .XRNT, .XTBL, .crypt, .R16M01D05, .pzdc, .good, .LOL!, .OMG!, .RDM, .RRK, .encryptedRSA, .crjoker, .EnCiPhErEd, .LeChiffre, .keybtc@inbox_com, .0x0, .bleep, .1999, .vault, .HA3, .toxcrypt, .magic, .SUPERCRYPT, .CTBL, .CTB2, .locky, .fun, or 6 - 7 character long extensions consisting of random numbers, letters, and symbols.may have been infected with ransomware.
- Open either Microsoft Word or Excel, and see if those applications display any error or warning. Office and Word files are common targets of infections.
- Inspect common document folders, such as My Documents. See if file names or extensions are changing or if recent files have disappeared. Pay particular attention to .doc, .docx, .jpg, .xlsx, .pptx and similar common personal file types.
- Determine if any other local software behaves similarly to ransomware. For example, Dropbox encrypts local files in a way that resembles the random file encryption of ransomware.
- Log into file sync and share platforms. Often file sync and share applications propagate all file changes, which can include ransomware. Log in to the web interface of the file sync and share solution connected to the suspect system and inspect files. Altered file names or extensions will often appear.
- Use the antivirus and anti-malware software on your production machine to check for an infection. Address any threats detected.
If you do find actual ransomware on the machine, don’t panic. Datto’s Data Continuity solutions are built to restore the machine to a time before the attack took place. See What to do if a protected machine is infected with ransomware for steps you can use to recover.