Backupify/Datto SaaS Protection 2.0 for G Suite: How Does User Management Work in Backupify 2.0/Datto SaaS Protection 2.0 for G Suite?



How do I manage users in Backupify 2.0/Datto SaaS Protection 2.0 for G Suite?


  • Datto SaaS Protection 2.0 for G Suite
  • Backupify 2.0 for G Suite


User management functions are located on the user status screen. To access it from the main dashboard, click the users tab in the top menu.

Figure 1: click Users to access the user settings screen  

On the user settings screen, you can:

  • add or remove user accounts
  • request zip exports
  • manually perform backups for G Suite applications

Figure 2: the user settings screen

Adding users

  • To add a user's account, click Add Users. A page will load featuring three tabs:
    • Manually Add Users
    • Upload CSV
    • Add by OU (organizational unit). 

 To manually add users

  • Select one or more (up to 100) users or select all by clicking the Name checkbox. Use the search form to find specific user(s) within the list.
  • Select add accounts to move the users to the Add Accounts to Backupify/Datto SaaS Protection for Google Apps column.
  • Click Save.

Adding_Users_to_GSuite_2.0_Figure_4.pngFigure 4: Adding Individual Users

 To Upload a CSV file (batch add users):

  1. Create a CSV file that meets ALL of the following conditions:
    • A header value in Row 1, Column 1. It can say anything, but it MUST be one word and lowercase (e.g., "email")
    • The following rows in Column 1 should contain lowercase email addresses of the users to add. Backupify/Datto SaaS Protection for Google Apps will automatically skip users that are already present
      CSV files are limited to 2500 users, although you can add an additional file of users once this one is complete.
    • Column 1 must only contain the header and email addresses, both completely lowercase. No empty cells or capital letters
    • All email domains must match the domain name you are uploading for
  2. Click the Upload CSV tab
  3. Browse and select the CSV file with the list of users to add and follow instructions to create the accounts

Adding_Users_to_GSuite_2.0_Figure_5.pngFigure 5: Adding Users via CSV

To Add by OU:

  1. Click the Add by OU tab. Only OUs that have users in them will appear as options.
  2. Select the group of users to add.
  3. Select add accounts to move the group to the Add Accounts to Backupify/Datto SaaS Protection for Google Apps column.
  4. Click Save.
This add must complete before you can add additional users.

Adding_Users_to_GSuite_2.0_Figure_6.pngFigure 6: Adding Users via OU

Enabling Auto-Add

If you would like to set your account to automatically add users to Backupify/Datto SaaS Protection for Google Apps as they are created in Google Apps then you can do that.

  1. Click on the username in the upper right corner of the interface with your email address displayed. Click Account Settings from the drop-down menu. 

Auto-Add_for_GSuite_2.0_Figure_7.pngFigure 7: Account Settings Selection 

  1. From the Account Settings menu, select Domain Settings to navigate to the Auto-Add Configuration options. In the Domain Settings menu, you can configure Auto-Add for the entire domain as well as on individual OUs, allowing Backupify to automatically capture users as they are created or added to a specific OU.

Auto-Add_for_GSuite_2.0_Figure_8.pngFigure 8: Auto-Add Options

If you set your account to auto-add your users from Google Apps, a job runs once a day to check for new users in your Google Apps domain; they are automatically added to Backupify 2.0/Datto SaaS Protection 2.0 and their backups start right away.

If you set the auto-add user setting then your billing will also be increased automatically for each user added.

Removing users 

To remove a user's account, expand user options by clicking on the appropriate account, then click Remove this account. 


To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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