ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. To learn how to download your Datto Drive Cloud data, please visit this article.
The term 'Agent' describes a piece of software installed on a production machine to facilitate communication between it and a Datto appliance. This term is sometimes used by technicians to describe the production machine itself.