SIRIS, ALTO, and NAS: Error: "The Agentless System is Missing"

Follow

Issue

Agentless backups fail with the error "The agentless system is missing."

Environment

  • Agentless backups

Resolution

This backup error is found in the Protect tab.

Figure 1: The  error in the Protect tab

This error can be caused by the host or vCenter Server being offline. It is also caused by a change to the moRef or vm ID. To resolve a moRef or vmID change:

1. Configure System Settings for the affected agent in the Protect tab,

Figure 2: The device web UI

2. Under Advanced in the sidebar menu, click Reassign Agentless System.

Figure 3: Advanced options

 


Was this article helpful?

0 out of 5 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage