Datto SaaS Protection 2.0 for G Suite & Office 365: How Do I Access and Interpret the System Events Report in Datto SaaS Protection 2.0?

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Question

How do I access and interpret the System Events Report in Datto SaaS Protection 2.0?

Environment

  • Datto SaaS Protection 2.0 for G Suite
  • Datto SaaS Protection 2.0 for Office 365

Answer

1. Access the System Events Report from the partner dashboard by clicking Settings → Reporting.

pic1.pngFigure 1: Access the System Events Report (click to enlarge)

2. Refine your System Events Report by filling out the following fields: 

  • Event ClassSelect whether the report should display System Events or User Actions. 
  • Date Range: Specify desired date range. 
  • Event Type: Specify the type of action or event. 
  • Application: Select the desired product service. 
  • User: Specify the user you wish to filter events or actions.

pic3.pngFigure 2: Refine your System Events Report (click to enlarge)

3. Select from one of the following viewing options: Summarize, View, Download CSV.

SUMMARIZE

  • This field summarizes data through table illustrations (Figure 3).

pic4.pngFigure 3: View table illustrations of summarized data (click to enlarge)

VIEW

  • View the data in table form (Figure 4).

pic5.pngFigure 4: System Events Report in table form (click to enlarge) 

DOWNLOAD CSV

  • Download a CSV file of the system events report you requested. 

mceclip1.pngFigure 5: System Events Report as a CSV file (click to enlarge)

  • EventClass: This will always be System.
  • EventType: The type of job performed. Possible outcomes are:
    • Backup
    • Restore
    • Export
  • Timestamp: The time and date of the activity performed. Times are in UTC.
  • SuccessStatus: This shows the overall success or failure of the EventType. Possible outcomes are:
    • Success indicates that the job (either a restore, export, or backup) was successful even if individual items failed.
    • Failure indicates that the job (either a restore, export or backup) did not complete due to an error. For more information on errors, see the FailureReason column.
  • ServiceId: the ID associated with the user or service on which the activity was performed. Provide this ID to Support whenever possible to quickly and accurately isolate any issues.
  • UserEmail: The primary email address of the user or site account on which the activity was performed.
  • UserName: The display name of the user or site account on which the activity was performed.
  • ItemSuccessCount: The number of items that were successfully captured, restored, or exported.
  • ItemFailure Count: The number of items that failed to be captured, restored, or exported.
  • ApplicationType: Application type affected by the action. Possible outcomes:
    • Office365SharePoint
    • Office365Exchange
    • Office365OneDrive
    • GoogleMail
    • GoogleCalendar
    • GoogleContacts
    • GoogleDrive
  • Snapshot: Internal snapshot ID associated with the action. The ID can be provided to Datto SaaS Protection Support to isolate any issues further (only applies to restores/exports).
  • RetrievalType: The criteria used to select data to restore or export. If data is based on search, see the SearchTerms (the term used to initiate a restore/export/retrieval) column for the explicit search term (only applies to restores and exports). Possible outcomes:
    • Single User Search
    • Customer-Wide Search
    • Entire User
    • Multi-User Search
  • TargetServiceID: The ID associated with the user/service the restore was pointed to. Provide this ID to Datto SaaS Protection Support whenever possible to quickly and accurately isolate any issues (only applies to restores).
  • TargetUserEmail: The primary email address of the user/site account to which the restore was pointed (only applies to restores).
  • TargetUserName: The display name of the user/site to which the restore was pointed (only applies to restores).
  • SelectedItemCount: The number of items selected for restore/export actions (only applies to restores/exports).
  • FailureReason: If the SuccessStatus is failure, this column will include specific error code information detailing the cause of the failure. These are typically unactionable and included for informational purposes.
  • IncludePermissions: (G Suite/Google Drive Only) This column indicates whether permissions are elected to be restored. Possible outcomes:
    • True
      • If True, permissions were restored.
    • False
      • If False, permissions were removed.

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To contact Datto SaaS Protection Support, click here to submit a Support Request, or click here for more contact options.


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