How do I access and interpret the System Events Report in Datto SaaS Protection 2.0?
- Datto SaaS Protection 2.0 for G Suite
- Datto SaaS Protection 2.0 for Office 365
1. Access the System Events Report from the partner dashboard by clicking Settings → Reporting.
2. Refine your System Events Report by filling out the following fields:
- Event Class: Select whether the report should display System Events or User Actions.
- Date Range: Specify desired date range.
- Event Type: Specify the type of action or event.
- Application: Select the desired product service.
- User: Specify the user you wish to filter events or actions.
3. Select from one of the following viewing options: Summarize, View, Download CSV.
- This field summarizes data through table illustrations (Figure 3).
- View the data in table form (Figure 4).
- Download a CSV file of the system events report you requested.
- EventClass: This will always be System.
- EventType: The type of job performed. Possible outcomes are:
- Timestamp: The time and date of the activity performed. Times are in UTC.
- SuccessStatus: This shows the overall success or failure of the EventType. Possible outcomes are:
- Success indicates that the job (either a restore, export, or backup) was successful even if individual items failed.
- Failure indicates that the job (either a restore, export or backup) did not complete due to an error. For more information on errors, see the FailureReason column.
- ServiceId: the ID associated with the user or service on which the activity was performed. Provide this ID to Support whenever possible to quickly and accurately isolate any issues.
- UserEmail: The primary email address of the user or site account on which the activity was performed.
- UserName: The display name of the user or site account on which the activity was performed.
- ItemSuccessCount: The number of items that were successfully captured, restored, or exported.
- ItemFailure Count: The number of items that failed to be captured, restored, or exported.
- ApplicationType: Application type affected by the action. Possible outcomes:
- Snapshot: Internal snapshot ID associated with the action. The ID can be provided to Datto SaaS Protection Support to isolate any issues further (only applies to restores/exports).
- RetrievalType: The criteria used to select data to restore or export. If data is based on search, see the SearchTerms (the term used to initiate a restore/export/retrieval) column for the explicit search term (only applies to restores and exports). Possible outcomes:
- Single User Search
- Customer-Wide Search
- Entire User
- Multi-User Search
- TargetServiceID: The ID associated with the user/service the restore was pointed to. Provide this ID to Datto SaaS Protection Support whenever possible to quickly and accurately isolate any issues (only applies to restores).
- TargetUserEmail: The primary email address of the user/site account to which the restore was pointed (only applies to restores).
- TargetUserName: The display name of the user/site to which the restore was pointed (only applies to restores).
- SelectedItemCount: The number of items selected for restore/export actions (only applies to restores/exports).
- FailureReason: If the SuccessStatus is failure, this column will include specific error code information detailing the cause of the failure. These are typically unactionable and included for informational purposes.
- IncludePermissions: (G Suite/Google Drive Only) This column indicates whether permissions are elected to be restored. Possible outcomes:
- If True, permissions were restored.
- If False, permissions were removed.