When attempting to pair an agentless system through the Datto SIRIS Protect a System Wizard, you receive the error message "Unexpected error. We did not receive a valid response from the server. Please make sure you are connected to the network and then reload the page."
- Datto SIRIS
- Virtual SIRIS
- The name of the target cluster or the name of the datacenter holding the cluster has changed, and the connection is no longer recognized by the SIRIS appliance.
- If the name of the target cluster or the cluster's datacenter has changed, remove and re-add the hypervisor connection. Use the same connection name if you are already protecting systems that use the original connection name.
- Attempt to pair the virtual system again.