Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Error: "Unexpected error. We did not receive a valid response from the server."

Follow

Issue

When attempting to pair an agentless system through the Datto SIRIS Protect a System Wizard, you receive the error message "Unexpected error. We did not receive a valid response from the server. Please make sure you are connected to the network and then reload the page."

Environment

  • Datto SIRIS
  • Virtual SIRIS 

Cause

  • The name of the target cluster or the name of the datacenter holding the cluster has changed, and the connection is no longer recognized by the SIRIS appliance.

Resolution

1. If the name of the target cluster or the cluster's datacenter has changed, remove and re-add the hypervisor connection. Use the same connection name if you are already protecting systems that use the original connection name. If you do not know the name of the original connection, contact Datto Technical Support for assistance.

2. Attempt to pair the virtual system again.


Was this article helpful?

0 out of 2 found this helpful

You must sign in before voting on this article.

Calling all Partners! We want to hear your feedback! Please participate in this quick survey and help us build a better, more-relevant Knowledge Base!

Want to talk about it? Head on over to our Community Forum!