Error: "Unexpected error. We did not receive a valid response from the server."

Follow

Issue

When attempting to pair an agentless system through the Datto SIRIS Protect a System Wizard, you receive the error message "Unexpected error. We did not receive a valid response from the server. Please make sure you are connected to the network and then reload the page."

Environment

  • Datto SIRIS
  • Virtual SIRIS 

Cause

  • The name of the target cluster or the name of the datacenter holding the cluster has changed, and the connection is no longer recognized by the SIRIS appliance.

Resolution

  1. If the name of the target cluster or the cluster's datacenter has changed, remove and re-add the hypervisor connection. Use the same connection name if you are already protecting systems that use the original connection name.
  2. Attempt to pair the virtual system again.
 

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