How Do I Create Widgets for Datto Devices in Autotask?

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Question

How do I create widgets for Datto devices in Autotask?

Environment

  • Autotask

Answer

Before performing this procedure, you must add a "Datto" default tab in Autotask PSA.

Procedure

1. Select the Datto default tab at the top of the Autotask dashboard. 

Figure 1: Select the Datto tab

2. Hover over the empty area next to the existing widgets. The Add Widget option will appear. 

Figure 2: Click Add Widget. 

3. In the Add Widget wizard, select Start with a new widget, then select the entity and widget type and click Next.

Figure 3: Enter the new widget parameters

4. On the top half next screen, name the widget and add a description if desired. Then choose the visualization type and color scheme. 

Figure 4: Name and customize the widget's appearance

5. On the bottom half of this screen, assign sub-widgets and their parameters. You can also select ticket count and specify break points for the gauge. You must assign at least one sub-widget to see open tickets. You can assign more to view additional information, such as closed tickets. 

Figure 5: Assign sub-widgets and break points

6. Scroll down to the bottom of the screen to select the layout width, then click Finish.

Figure 6: Select the layout width and click Finish.

7. Your new widget will now appear on the Datto dashboard. 

Figure 7: The new widget in the Datto Dashboard in Autotask


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