How Do I Use the Datto Networking Plugin For ConnectWise Automate?

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Question

How do I use the Datto Networking Plugin for ConnectWise Automate?

Environment

  • ConnectWise Automate

Answer

The Datto Networking Plugin for ConnectWise Automate displays your Datto device fleet's network status and relevant networking information in your ConnectWise Automate v11+ integration. 

Prerequisites

  • ConnectWise Automate v11 or higher

Installing the plugin

1. On the ConnectWise Automate Admin page, click Tools, then select Solution Center from the drop-down menu. 

Figure 1: Solution center (click to enlarge)

2. Search for Datto in the Solution Center.

3. Click Datto Networking.

4. Click Queue/install.

Figure 2: Networking Plugin installation screen (click to enlarge)

Upon installation, the plugin creates the following database tables:

  • plugin_dattonetworking_configuration
  • plugin_dattonetworking_networkdevices
  • plugin_dattonetworking_networkdevicesarchive

All checkboxes and enable/disable features are saved as Boolean values in the database (0 = unchecked/disabled, 1 = checked/enabled).

Configuration

1. On the ConnectWise Automate Admin page, click Tools, then select Datto Networking from the drop-down menu.

Figure 3: Plugin installation (click to enlarge)

3. Click Configuration.

Figure 4: Datto Networking Plugin settings page (click to enlarge)

Customization settings

  • Data Refresh/Retention controls how often the plugin data is refreshed from the API to the ConnectWise Automate server's database. This setting also controls how long device data is kept in an archived state in the database.
  • Datto Network Device Monitors allows you to enable and disable each monitor and set additional thresholds where appropriate.
  • Device Linking Table allows the linking of each device to a client and location within ConnectWise Automate. If devices are not showing correctly after linking, click the Refresh button in the lower left.
Devices must be linked to a client/location to work with the Datto Networking Plugin.
  • Auto-Link automatically links the device data from the API to a client/location if the network probe is configured at the location and collection is turned on. Click here for more information on Auto-Link.

Using the Datto Networking Plugin

Launching the Datto Networking Plugin

1. On the ConnectWise Automate Admin page, click Tools.

2. Click Datto Networking.

Figure 5: Launching the Datto Networking Plugin (click to enlarge)

The Overview page

The overview page displays information about the overall Datto Networking environment and displays essential data points required for quick problem diagnosis and efficient management.

Figure 6: The Datto Networking plugin Overview page (click to enlarge)

  • Device model spread, represented by the circular graph, summarizes the different device models linked to the plugin.
  • Device connectivity status, represented by the bar graph, summarizes the connectivity status of each device. Red represents offline status, green represents online status. 
  • Filter lets you filter overview data for a specific client, using the drop-down menu.
  • Refresh data from Datto will refresh the displayed data from the API.

The Devices page

The Devices page displays details for devices linked to the plugin and lets you drill down to individual device details. 

Figure 7: The Datto Networking plugin Devices page (click to enlarge)

  • Drill Down displays all details obtained from the API about a specific device.Figure 8: The Drill Down page (click to enlarge)
  • The search box in the upper right corner is a live search using all device data.
  • Export to CSV, represented by the floppy disk icon in the lower right-hand corner, lets you export the displayed data as a CSV file. If a search is filtering the displayed data, then only that data will be exported.
  • Refresh data from Datto, in the lower left corner, refreshes the data from the API, and also refreshes the page.

Monitors

To display networking monitors:

1. On the ConnectWise Automate Admin page, click Automation, then select Monitors from the drop-down menu.

Figure 9: Selecting monitors (click to enlarge)

2. Click the Internal Monitors tab and select the Datto Networking filter. the following Datto Networking monitors will appear in the Monitor Name list:

  • AP Connections Above Threshold
  • AP Offline
  • AP Role Changed
  • DNA Device in Failover Mode
  • Networking-DNA Device Offline
  • Switch Offline
  • Switch Power Utilization Above Threshold

To enable, disable, and set thresholds for the monitors, see the configuration section above.

Figure 10: Datto Networking monitors (click to enlarge)

Managed Power Administration

You can administrate your Datto Managed Power devices through the Plugin.

1. Click Power on the Datto Networking Plugin Settings page.  

Figure 11: Datto Managed Power administration (click to enlarge)

2. The overview screen will show the details of all Datto Managed Power devices overseen by the integration. including:

  • device name
  • device location name
  • client name
  • network name
  • MAC address
  • Device description
  • Device model
  • Device firmware version
  • Pairing state
  • Connection max retries
  • Device IP
  • Last device checkin
  • Cloud connectivity status

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