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How Do I Use the Datto Networking Plugin For ConnectWise Automate?

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Question

How do I use the Datto Networking Plugin for ConnectWise Automate?

Environment

  • ConnectWise Automate

Answer

The Datto Networking Plugin for ConnectWise Automate displays your Datto device fleet's network status and relevant networking information in your ConnectWise Automate v11+ integration. 

Prerequisites

  • ConnectWise Automate v11 or higher

Installing the plugin

1. On the ConnectWise Automate Admin page, click Tools, then select Solution Center from the drop-down menu. 

2. Search for Datto in the Solution Center.

3. Click the Datto tile, then select Integration in the top menu.

4. Click Datto Networking Plugin for a download link.  

Upon installation, the plugin creates the following database tables:

  • plugin_dattonetworking_configuration
  • plugin_dattonetworking_networkdevices
  • plugin_dattonetworking_networkdevicesarchive

All checkboxes and enable/disable features are saved as Boolean values in the database (0 = unchecked/disabled, 1 = checked/enabled).

Configuration

1. From the ConnectWise menu, click the Datto Networking button to open the plugin dashboard.

2. Enter the API credentials and click Save. the API status will change to from disconnected to connected.

Figure 1: Datto Networking Plugin settings page (click to enlarge)

Customization settings

  • Data Refresh/Retention controls how often the plugin data is refreshed from the API to the ConnectWise Automate server's database. This setting also controls how long device data is kept in an archived state in the database.
  • Datto Network Device Monitors allows you to enable and disable each monitor and set additional thresholds where appropriate.
  • Device Linking Table allows the linking of each device to a client and location within ConnectWise Automate. If devices are not showing correctly after linking, click the Refresh button in the lower left.
Devices must be linked to a client/location to work with the Datto Networking Plugin.
  • Auto-Link automatically links the device data from the API to a client/location if the network probe is configured at the location and collection is turned on. Click here for more information on Auto-Link.

Using the Datto Networking Plugin

Launching the Datto Networking Plugin

To launch the plugin, click the Datto Networking icon in the Control Center navigation bar. 

Figure 2: The Control Center launch bar (click to enlarge)

If the window containing the Control Center GUI is too narrow, the plugin launch icon may disappear off the bar. In that case, click the small arrow in the right margin. 

Figure 3: Control Center additional icons (click to enlarge)

The Overview page

The overview page displays information about the overall Datto Networking environment and displays essential data points required for quick problem diagnosis and efficient management.

Figure 4: The Datto Networking plugin Overview page (click to enlarge)

  • Device model spread, represented by the circular graph, summarizes the different device models linked to the plugin.
  • Device connectivity status, represented by the bar graph, summarizes the connectivity status of each device. Red represents offline status, green represents online status. 
  • Filter lets you filter overview data for a specific client, using the drop-down menu.
  • Refresh data from Datto will refresh the displayed data from the API.

The Devices page

The Devices page displays details for devices linked to the plugin, and lets you drill down to individual device details. 

Figure 5: The Datto Networking plugin Devices page (click to enlarge)

  • Drill Down displays all details obtained from the API about a specific device.

Figure 6: The Drill Down page (click to enlarge)

  • The search box in the upper right corner is a live search using all device data.
  • Export to CSV, represented by the floppy disk icon in the lower right-hand corner, lets you export the displayed data as a CSV file. If a search is filtering the displayed data, then only that data will be exported.
  • Refresh data from Datto, in the lower left corner, refreshes the data from the API, and also refreshes the page.

Monitors

In ConnectWise Automate, click the Monitors icon on the main toolbar to display all Automate monitors.

Figure 7: The ConnectWise Automate toolbar (click to enlarge)

Click the Internal Monitors tab and select the Datto Networking filter. the following Datto Networking monitors will appear in the Monitor Name list:

  • AP Connections Above Threshold
  • AP Offline
  • AP Role Changed
  • DNA Device in Failover Mode
  • Networking-DNA Device Offline
  • Switch Offline
  • Switch Power Utilization Above Threshold

To enable, disable, and set thresholds for the monitors, see the configuration section above.

Figure 8: Datto Networking monitors (click to enlarge)


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