How Do I Fail Back to the Production Environment When Running a Virtualized Server in the Datto Cloud?



How do I fail back to a production environment when running a virtualized server in the Datto Cloud?


  • Datto SIRIS


Before you start

This procedure presumes you have been running a VM in the Cloud for some time, and have been taking regular ZFS snapshots.

The backed-up data must be moved to the new local Datto device once it is in place. Based on the data size, the technician will recommend using either the reverse send or reverse RoundTrip method. Depending on the technician's recommendation, proceed to the appropriate section below.

Click here to learn more about reverse sends and reverse RoundTrips.


Reverse send method

1. Power off the VM

2. A Datto technician will start the reverse send process

3. When the reverse send is complete, the Datto technician will make the selected recovery point available. 

Reverse RoundTrip method

1. Select the device on the reverse RoundTrip request page.

Figure 1: The reverse RoundTrip request page

2. Fill out the reverse RoundTrip request form.

3. A Datto technician will verify the necessary form information.

4. The Datto technician will engage Datto Cloud Support to create the reverse RoundTrip.

5. Datto will ship the RoundTrip drive containing the data to the server site. 

6. When the drive arrives, a Datto technician will assist with syncing the reverse RoundTrip data back to the Datto appliance. 

Restoring the production server

When the migration completes, use the most appropriate option to recover your production server:

Bare Metal Restore

  • Reimaging a production machine
  • Restoring production partitions
  • Restoring to brand new hardware

Direct Restore Utility

  • Deploying a new production machine to replace an old one
  • MIgrating a server

File Restore

  • Restoring a single file or small number of files

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