Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Datto Mac Agent: Pre-Deployment and Ongoing Server Requirements



What are the pre-deployment and ongoing server requirements for the Datto Mac Agent?


  • Mac OSX
  • Datto Mac Agent


Hardware and software considerations

  • OS support: Mac OSX is only supported on Apple-certified hardware. Refer to Apple's documentation on minimum hardware requirements.
Recovery points backed up by the Datto Mac Agent cannot be restored to non-Apple Certified hardware. 
  • Hard drive health: The Mac machine must have its disk verified. If this fails, it must be repaired with the disk utility.
  • Fusion drive support: The Datto Mac Agent does not support Fusion drives. 

Datto considerations

  • Agent health: Ensure you are installing the latest version of the Datto Mac Agent, and that it is in a healthy installation state.
  • Antivirus: Make sure there is an antivirus exception in place on the firewall for the Datto Mac Agent.
  • Networking: If local firewall rules are enabled (these are disabled by default), make sure there is an exception in place on the firewall for incoming connections to the Datto Mac Agent.
  • Permissions: Since the Apple File System (AFPS) is not supported for file restores, permissions will not be properly inherited from a Mac file restore. Contact Datto Technical Support for assistance.

Additional Resources


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