ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.
To learn how to download your Datto Drive Cloud data, please visit this article.

Datto Mac Agent: Pre-Deployment and Ongoing Server Requirements



What are the pre-deployment and ongoing server requirements for the Datto Mac Agent?


  • Mac OSX
  • Datto Mac Agent


Hardware and software considerations

  • OS support: Mac OSX is only supported on Apple-certified hardware. Refer to Apple's documentation on minimum hardware requirements.
Recovery points backed up by the Datto Mac Agent cannot be restored to non-Apple Certified hardware. 
  • Hard drive health: The Mac machine must have its disk verified. If this fails, it must be repaired with the disk utility.
  • Fusion drive support: The Datto Mac Agent does not support Fusion drives. 

Datto considerations

  • Agent health: Ensure you are installing the latest version of the Datto Mac Agent, and that it is in a healthy installation state.
  • Antivirus: Make sure there is an antivirus exception in place on the firewall for the Datto Mac Agent.
  • Networking: If local firewall rules are enabled (these are disabled by default), make sure there is an exception in place on the firewall for incoming connections to the Datto Mac Agent.
  • Permissions: Since the Apple File System (AFPS) is not supported for file restores, permissions will not be properly inherited from a Mac file restore. Contact Datto Technical Support for assistance.

Additional Resources


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