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Datto Mac Agent: Pre-Deployment and Ongoing Server Requirements

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Topic

What are the pre-deployment and ongoing server requirements for the Datto Mac Agent?

Environment

  • Mac OSX
  • Datto Mac Agent

Overview

Hardware and software considerations

  • OS support: Mac OSX is only supported on Apple-certified hardware. Refer to Apple's documentation on minimum hardware requirements.
Recovery points backed up by the Datto Mac Agent cannot be restored to non-Apple Certified hardware. 
  • Hard drive health: The Mac machine must have its disk verified. If this fails, it must be repaired with the disk utility.
  • Fusion drive support: The Datto Mac Agent does not support Fusion drives. 

Datto considerations

  • Agent health: Ensure you are installing the latest version of the Datto Mac Agent, and that it is in a healthy installation state.
  • Antivirus: Make sure there is an antivirus exception in place on the firewall for the Datto Mac Agent.
  • Networking: If local firewall rules are enabled (these are disabled by default), make sure there is an exception in place on the firewall for incoming connections to the Datto Mac Agent.
  • Permissions: Since the Apple File System (AFPS) is not supported for file restores, permissions will not be properly inherited from a Mac file restore. Contact Datto Technical Support for assistance.

Additional Resources

 


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