Datto Networking App: Getting started

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Topic

This article provides an overview of the Datto Networking App's interface and features. 

Environment

  • Datto Networking App
  • Android devices
  • iOS devices

Description

Overview

The Datto Networking App lets you monitor your Datto Networking and Datto BCDR environments from any mobile device. You can view all of your networks, access points, switches, and managed power units from within the app, along with granular insight, statistics, and metrics to assess the status and health of each device.

The Datto Networking App is for reseller employees only; client account logins are unsupported.

Requirements

  • Android 7.0 (Nougat) or above
  • iOS 11.2 or above

Installing the App

1. Navigate to the Google Play Store on your Android device, the App Store on your iOS device, or use one of the two shortcuts below.
badge_new.pngApp_Store.png

2. Click Install. Follow the installation steps presented by your specific device.

3. Once complete, verify that the Networking app and icon is present on your device.

Signing in

Figure 1: The Login screen (click to enlarge)

4. When you launch the app for the first time, it will prompt you to enter your Datto Partner Portal account credentials. If you do not remember your password, select Forgot Your Password to send a Password Reset request to the email address associated with your account. If you do not have a Partner Portal account, select Request Account to register for a new account. 

5. Once you log in, the app will prompt you to choose the reseller account to manage. Select an account to continue.

To learn more about multi-account login, see our Datto Partner Portal: Multi-Account Login article.

Figure 2: Account selection (click to enlarge)

Navigating the interface

Both the Android and iOS versions share the same user interface.

mceclip0.pngFigure 3: The sidebar (click to enlarge)

Sidebar

The Sidebar is accessible whenever the icon is present on the top-left corner of the screen and is for navigational purposes.

When you select the sidebar, you'll see the following options. 

  1. Networks: From this category, you can manage your mobile networking fleet. See our Datto Networking App: Networks article for more information.
  2. BCDR: If your device fleet includes Datto Business Continuity & Disaster Recovery appliances, selecting this option will redirect you to the BCDR mobile management experience. To learn more, review our Datto Networking App: BCDR article.
  3. Support: Choosing this option will redirect you to the Datto Technical Support portal.
  4. Knowledge Base: Tap this option to search the Datto Knowledge Base.
  5. Provide Feedback: This option lets you provide user feedback about the Datto Networking App.
  6. Log Out: Pressing this option will log you out of the Datto Networking App.

Additional Resources


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For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

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