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Direct to Cloud: Portal Overview

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This article explains how to manage backups and perform restores for test machines protected by the Datto Direct to Cloud agent.

Environment

  • Datto Partner Portal
  • Direct to Cloud (DTC) Agent

Prerequisites

This article assumes that you have already installed the Datto Direct to Cloud agent on your test machine, and that the agent has begun taking backups. If you have not already done so, see the Direct to Cloud: Getting Started article before proceeding.

Overview

All Direct to Cloud backups are stored on Datto's cloud servers, and are managed from the Direct to Cloud Status section of the Partner Portal. From this section of the Partner Portal, you can, at a per-client level:

  • View the Direct to Cloud agents in an environment
  • Monitor backup status
  • Perform a restore

Procedure

To access the Direct to Cloud Status page, log into the Datto Partner Portal, and select Devices → Direct to Cloud Status, as shown in Figure 1.

Figure 1: Devices → Direct to Cloud Status

You will see a Direct to Cloud page similar to the example shown in Figure 2.

Figure 2: Direct to Cloud Status (click for larger image)

The information this page displays is as follows:

  1. Client Name and Service Plan: Displays the name of the currently-selected client, and the cloud billing plan the client is subscribed to.
  2. Restore: Allows you to launch the Restore launchpad for the selected client. See the Managing Restores section of this page for more information.
  3. Tickets: Enumerates the total number of support tickets currently open for the selected client.
  4. Agents: Lists the total number of Direct to Cloud agents associated with the client, and itemizes them by hostname.
  5. Last Backup: Displays the amount of time elapsed since each agent performed a backup. Direct to Cloud agents are configured to back up hourly.
  6. Last Ten Days: Indicates whether or not the agent performed a successful backup in the last ten days. Each circle represents a day. A green circle indicates that at least one successful backup was taken that day. A gray circle indicates that no backup was completed. Mousing over each circle will display the date it represents.
  7. Register Agent: This option allows you to manually start the Direct to Cloud agent registration process to pair a new agent to the Direct to Cloud portal. Before beginning the registration process, you will need the Agent Short Code of the system you would like to register. See this article for more information about finding the Short Code. When starting the registration process, enter the Short Code in the Key field.

Managing Restores

To start a restore for an agent, click the launch icon shown in Figure 3.

Figure 3: Launch a restore (click for larger image)

You will see a Cloud Recovery page similar to the example shown in Figure 4.

Figure 4: Restores (click for larger image)

From this page, you can start either a virtualization or a file restore for the selected recovery point. Select a topic to continue:

You can only have one type of restore (virtualization or file) mounted at a time. The above image is for illustrative purposes only.

Virtualization

With Direct to Cloud, you can mount any restore point as a cloud-hosted virtual machine, and connect to the VM by using VNC.

Figure 5: Creating a virtualization (click for larger image)

To start a cloud-hosted virtualization, perform the following steps:

1. Select the system you would like to restore.

2. In the Type field, select Virtualization.

3. Select the Recovery Point you would like to use for the restore.

4. In the Network field, select either the Internet or No Internet option.

  • Selecting Internet will boot the VM with full access to the Internet.
  • Selecting No Internet will boot the VM with no networking ability of any kind.

5. Click Start My Restore. The virtualization will mount, and appear in the Mounted Virtualizations section of the Cloud Recovery page.

Figure 6: Mounted virtualization (click for larger image)

6. Click the VNC icon to connect to the remote VM. A new web page will open, displaying an interactive connection to your virtualization, as shown in Figure 7.

Figure 7: Remote connection to cloud-hosted VM

7. When you are finished using the VM, click the wastebasket icon shown in Figure 8 to unmount the restore.

Figure 8: Unmount VM (click for larger image)

Mounted restores will be automatically removed 30 days after they are created.

File Restore

With Direct to Cloud, you can mount any restore point as a file restore, and use a remote browser to work with the files in the restore.

Figure 9: Creating a file restore (click for larger image)

To start a cloud-hosted file restore, perform the following steps:

1. Select the system you would like to restore.

2. In the Type field, select File.

3. Select the Recovery Point you would like to use for the restore.

4. Click Start My Restore. The file restore will mount, and appear in the Mounted Restores section of the Cloud Recovery page.

Figure 10: Mounted file restore (click for larger image)

5. Click the Download icon to connect to the remote VM. A new web page will open, displaying an interactive connection to your file restore, as shown in Figure 11.

Figure 11: Mounted file restore (click for larger image)

The interactive file restore window functions in a similar manner to a desktop browser. To download a single file, double-click its name. To download multiple files, use CTRL+Click to batch-select them, and then click the Download button shown in Figure 11 to download the selection as a ZIP or TAR file.

6. When you are finished using the VM, click the wastebasket icon shown in Figure 12 to unmount the restore.

Figure 12: Unmount restore (click for larger image)

Mounted restores will be automatically removed 30 days after they are created.

Additional Resources


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