This article explains how to manage backups and perform restores for test machines protected by the Datto Direct to Cloud agent.
- Datto Partner Portal
- Direct to Cloud (DTC) Agent
This article assumes that you have already installed the Datto Direct to Cloud Agent on your test machine and that the agent has begun taking backups. If you have not already done so, see the Direct to Cloud: Getting Started article before proceeding.
All Direct to Cloud backups reside on Datto's cloud servers. You can manage them from the Direct to Cloud Status section of the Partner Portal. From this section of the Partner Portal, you can, at a per-client level:
- View the Direct to Cloud Agents in an environment
- Monitor backup status
- Perform a restore
To access the Direct to Cloud Status page, log into the Datto Partner Portal, and select Devices → Direct to Cloud Status, as shown in Figure 1.
Figure 1: Devices → Direct to Cloud Status
You will see a Direct to Cloud page similar to the example shown in Figure 2.
The information that this page displays is as follows:
- Client Name and Service Plan: Displays the name of the currently-selected client, and the subscribed cloud billing plan of the client.
- Restore: Allows you to launch the Restore launchpad for the selected client. See the Managing Restores section of this page for more information.
- Tickets: Enumerates the total number of support tickets currently open for the selected client.
- Agents: Lists the total number of Direct to Cloud agents associated with the client, and itemizes them by hostname.
- Last Backup: Displays the amount of time elapsed since each agent performed a backup. Direct to Cloud Agents are configured to back up hourly.
- Last Ten Days: Indicates whether or not the agent performed a successful backup in the previous ten days. Each circle represents a day. A green circle indicates at least one successful backup for the day. A gray circle indicates that no backup completed. Mousing over each circle will display the date it represents.
- Register Agent: This option allows you to manually start the Direct to Cloud Agent registration process to pair a new agent to the Direct to Cloud portal. Before beginning the registration process, you will need the Agent Short Code of the system you would like to register. See this article for more information about finding the Short Code. When starting the registration process, enter the Short Code in the Key field.
To start a restore for an agent, click the launch icon shown in Figure 3.
You will see a launchpad page similar to the example shown in Figure 4.
From this page, you can start either a virtualization or a file restore for the selected recovery point. To start a Rapid Rollback, see the Direct To Cloud (DTC) Rapid Rollback: Getting Started article.
Select a topic to continue:
With Direct to Cloud, you can mount any restore point as a cloud-hosted virtual machine, and connect to the VM by using VNC.
To start a cloud-hosted virtualization, perform the following steps:
1. Select the system you would like to restore.
2. In the Type field, select Virtualization.
3. Click the calendar icon and select the Recovery Point you would like to use for the restore.
4. In the Network field, select either the Internet or No Internet option.
- Selecting Internet will boot the VM with full access to the Internet.
- Selecting No Internet will boot the VM with no networking ability of any kind.
5. Click Start My Restore. The virtualization will mount, and appear in the Mounted Virtualizations section of the Cloud Recovery page.
6. Click the VNC icon to connect to the remote VM. A new web page will open, displaying an interactive connection to your virtualization, as shown in Figure 7.
Figure 7: Remote connection to cloud-hosted VM
7. When you are finished using the VM, click the wastebasket icon shown in Figure 8 to unmount the restore.
With Direct to Cloud, you can mount any restore point as a file restore, and use a remote browser to work with the files in the restore.
To start a cloud-hosted file restore, perform the following steps:
1. Select the system you would like to restore.
2. Select the Recovery Point you would like to use for the restore.
3. Click Create File Restore. The file restore will mount and appear in the launchpad, as shown in Figure 10.
5. Click the Browse icon to connect to the file restore.
6. You will see the prompt shown in Figure 11.
Figure 11: Browse prompt
The Browse prompt provides you with the ability to connect to your cloud restore via the SFTP browser of your choice, or via a web-based file browser. Select a connection option to learn more.
Connecting to Your Restore via SFTP Export
Figure 12: Browse prompt
1. If you have an SFTP client (external link) installed and integrated with your web browser, selecting the Launch SFTP option will automatically connect the client to your cloud restore and launch your SFTP browser.
2. To manually configure your SFTP client, click the Show SFTP Details link shown in Figure 11. You will see connection information similar to the example shown in Figure 12. You can use this information to configure any client capable of completing the connection process.
Connecting to Your Restore via Weblink
1. If you click Launch File Browser, you will see an interactive file directory of your restore similar to the example shown in Figure 13.
2. The interactive File Restore window functions in a similar manner to a desktop browser. Clicking a directory's name will navigate you deeper into the file structure. To download a single file, click the download icon to the right of its Last Modified date. To download all of the contents in a directory, click the download icon to the right of the directory's Last Modified date. The File Restore utility will download the selection as a ZIP file.
3. When you are finished using the file restore, click the wastebasket icon shown in Figure 14 to unmount the restore.