ALERT: Datto Drive Cloud service will no longer be available as of June 1, 2019. For more information, see our end-of-life article. To learn how to download your Datto Drive Cloud data, please visit this article.

Direct to Cloud: Agent Overview

Follow

 

Topic

This article explains how to monitor and manage the Datto Direct to Cloud Agent on a test machine.

Environment

  • Direct to Cloud (DTC) Agent

Description

This article assumes that you have already installed the Datto Direct to Cloud Agent on your test machine. If you have not already done so, see the Direct to Cloud: Getting Started article before proceeding.

Index

Interface

When the Direct to Cloud (DTC) backup agent is running, you will see its icon in the Windows system tray area next to the clock, as shown in Figure 1.

Figure 1: DTC backup agent running in the system tray (click to enlarge)

You can check the Direct to Cloud Agent's status at a glance by observing the color of its tray icon. Each color has a different meaning:

Figure 2: System tray legend

Mousing over the Direct to Cloud icon in the notification area will provide additional detail about the status of the agent.

Figure 3: DTC agent performing a backup (click to enlarge)

After you register the agent, right-clicking the DTC icon will display the following options. If you have not registered the agent, you will only see a prompt to Open DTC registration page.

Figure 4: DTC contextual menu (click to enlarge)

NOTE: You will need to hold down the SHIFT key for item 8 to appear.

  1. Agent version: This field displays the software version of the currently-installed backup agent.
  2. Agent shortcode: This is the unique identifier associated with the protected machine of the agent. Have this code available when contacting Datto Technical Support about your Direct to Cloud installation.
  3. Take backup now: By default, the DTC agent takes one backup per hour. Selecting this option will force the agent to perform a backup immediately.
  4. Resume Backups: This option allows you to resume paused backups for the protected system.
  5. Pause Backups: This option allows you to pause backups for a specified period. The available options are one hour, two hours, four hours, eight hours, twenty-four hours, or indefinitely. If the agent's backups are already paused, this menu will be substituted with a Resume backups option.
  6. Bandwidth Limit: When the Direct to Cloud Agent's host machine is not idle, it will perform off-site replication at a rate of 1 MBps. By default, when the host machine is idle, it will use the maximum bandwidth available to it. Selecting this option allows you to throttle the bandwidth that the Direct to Cloud Agent uses for off-site replication during idle periods. Available throttling options are 2 Mbps, 5 Mbps, 10 Mbps, 50 Mbps, 100 Mbps, or unlimited.
  7. Metered Network Policy: This option allows you to control backup activity for protected systems which are subject to metered connection policies. Selecting No action will enable the DTC agent to perform backups even when the connection is metered. Choosing Pause backups while metered will prevent the agent from performing backups when metering is underway.
  8. Check for update: This option forces the DTC agent to check for available updates to its software. Updates to the agent do not require a reboot unless the DTC driver has received an update. Datto recommends only forcing an update during a scheduled maintenance window.
    The update feature is hidden unless you hold down the SHIFT key on your keyboard while right-clicking the DTC agent icon. 

System Processes

When the DTC agent is running on your test machine, the processes shown in Figure 5 will appear in the Windows Task Manager.

Figure 5: DTC processes, as seen in the Windows Task Manager (click to enlarge)

These processes must run as an administrator to function correctly. You should also create exceptions for them in the local antivirus service.

Services

When the DTC agent is running on your test machine, the processes shown in Figure 6 will appear in the Windows Services console.

Figure 6: DTC processes, as seen in the Windows Task Manager (click to enlarge)

These services must run as an administrator to function correctly. You should also create exceptions for them in the local antivirus service.

Additional Resources


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.