Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Direct to Cloud: Agent Overview

Follow

Topic

This article explains how to monitor and manage the Datto Direct to Cloud agent on a test machine.

Environment

  • Direct to Cloud (DTC) Agent

Prerequisites

This article assumes that you have already installed the Datto Direct to Cloud agent on your test machine. If you have not already done so, see the Direct to Cloud: Getting Started article before proceeding.

Index

Interface

When the Direct to Cloud (DTC) backup agent is running, you will see its icon in the Windows system tray area next to the clock, as shown in Figure 1.

Figure 1: DTC backup agent running in system tray

You can check the status of your Direct to Cloud  agent at a glance by observing the color of its tray icon. Each color has a different meaning:

Figure 2: System tray legend

Mousing over the Direct to Cloud icon in the notification area will provide additional detail about the status of the agent.

Figure 3: DTC agent preparing a backup

After you register the agent, right-clicking the DTC icon will display the following options. If you have not registered the agent, you will only see a prompt to Open DTC registration page.

Figure 4: DTC contextual menu

NOTE: You will need to hold down the SHIFT key for items 5 and 6 to display:

  1. Agent version: Displays the software version of the currently-installed backup agent.
  2. Agent short code: This is the unique identifier associated with the protected machine the agent is installed on. Have this code available when contacting Datto Technical Support about your Direct to Cloud installation.
  3. Take backup now: By default, the DTC agent takes one backup per hour. Selecting this option will force the agent to take a backup immediately.
  4. Pause backups: Allows you to pause backups for a scheduled period of time, or indefinitely. If backups for the agent are already paused, this menu will be replaced with a Resume backups option.
  5. Open logs directory: Opens the directory on the protected machine where the DTC agent stores its program and backup logs.
    This option is hidden unless you hold down the SHIFT key on your keyboard while right-clicking the DTC agent icon. 
  6. Check for update: Forces the DTC agent to check for available updates to its software. Updates to the agent do not require a reboot unless the DTC driver has been updated. Datto recommends only forcing updates during scheduled maintenance windows.
    This option is hidden unless you hold down the SHIFT key on your keyboard while right-clicking the DTC agent icon. 

System Processes

When the DTC agent is running on your test machine, the processes shown in Figure 5 will appear in the Windows Task Manager.

Figure 5: DTC processes, as seen in Windows Task Manager

To ensure continuity of backups, it is extremely important that these processes be allowed to run as an administrator, and that you create exceptions for them in the local antivirus service.

Services

When the DTC agent is running on your test machine, the processes shown in Figure 6 will appear in the Windows Services console.

Figure 6: DTC processes, as seen in Windows Task Manager (click for larger image)

To ensure continuity of backups, it is extremely important that these processes be allowed to run as an administrator, and that you create exceptions for them in the local antivirus service. 

Additional Resources


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Calling all Partners! We want to hear your feedback! Please participate in this quick survey and help us build a better, more-relevant Knowledge Base!

Want to talk about it? Head on over to our Community Forum!