This article explains the process for gathering Datto Cloud Continuity for PCs application diagnostic files to Datto Technical Support for analysis.
NOTE: This steps in this article are specific to the products listed in the Environment field below. For all other Datto BCDR products, see Gathering Datto Diagnostic Logs.
- Datto Cloud Continuity for PCs
1. Log into your protected production machine, and navigate to %windir%\System32\config\systemprofile\AppData\Local\Datto\Datto Cloud Continuity\
2. Select the dump and logs present, and add them to a ZIP, TAR, or 7z archive.
3. Attach the archive you created to your Support case.