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Cloud Continuity for PCs: Gathering Support Diagnostic Files

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This article explains the process for gathering Datto Cloud Continuity for PCs application diagnostic files to Datto Technical Support for analysis.

NOTE: This steps in this article are specific to the products listed in the Environment field below. For all other Datto BCDR products, see Gathering Datto Diagnostic Logs.

Environment

  • Datto Cloud Continuity for PCs

Procedure

1. Log into your protected production machine, and navigate to %windir%\System32\config\systemprofile\AppData\Local\Datto\Datto Cloud Continuity\

Due to Windows User Account Control (UAC) restrictions, you may be unable to navigate directly to the specified directory via Windows Explorer. If you find this to be the case on your production machine, you will need to navigate to the logs folder directory-by-directory, authorizing any UAC popups you receive during navigation.

2. Select the dump and logs present, and add them to a ZIP, TAR, or 7z archive.

mceclip0.pngFigure 1: Support logs (click to enlarge)

3. Attach the archive you created to your Support case.


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