Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Direct To Cloud: Gathering Support Logs



This article explains the process for gathering Direct to Cloud application logs to send to Datto Technical Support for analysis.


  • Direct to Cloud (DTC) Agent


1. Log into your protected test machine, and SHIFT-click the Direct to Cloud icon in the Windows system tray.

2. Click Open logs directory, as shown in Figure 1.

Figure 1: Open logs directory

3. From the window that opens, select DattoBackupAgentInstalldtcshortcode, and all dba_XXXX-XX-XX files, and add them to a ZIP, TAR, or 7z archive.

Figure 2: Support logs

4. Attach the archive you created to your Support case.

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