Direct To Cloud: Gathering Support Logs

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Topic

This article explains the process for gathering Direct to Cloud application logs to send to Datto Technical Support for analysis.

Environment

  • Direct to Cloud (DTC) Agent

Procedure

1. Log into your protected test machine, and SHIFT-click the Direct to Cloud icon in the Windows system tray.

2. Click Open logs directory, as shown in Figure 1.

Figure 1: Open logs directory

3. From the window that opens, select DattoBackupAgentInstalldtcshortcode, and all dba_XXXX-XX-XX files, and add them to a ZIP, TAR, or 7z archive.

Figure 2: Support logs

4. Attach the archive you created to your Support case.


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