SIRIS, ALTO, and NAS: Installing the Datto Mac Agent



This article describes the installation process for the Datto Mac Agent.


  • Datto Mac Agent


The Datto Mac Agent is now in a limited support mode and is no longer available on You can still download the Datto Mac Agent by clicking this link. The setup now requires support assistance, as certificates need to be generated manually. Create a support ticket or contact Datto Technical Support for help with any new install.


This article assumes that you have reviewed both the SIRIS, ALTO, and NAS: BCDR Networking & Bandwidth Requirements article and the Getting Started with the Datto Mac Agent article, and that your production environment meets the configurations described in both resources. 


1. Download the latest Datto Mac Agent from (download link)

2. Open the downloaded file. You will see the window shown in Figure 2.

Figure 2: Datto Mac Agent Installer (click to enlarge)

3. You will see a prompt asking you to confirm the install. Click any Continue buttons presented.

Figure 3: Install Checker (click to enlarge)

4. On the Installation Type screen, you can change the Datto Mac Agent's installation directory by clicking Change Install Location. When you finish making changes, click Install to continue.

Figure 4: Installation Type (click to enlarge)

5. When your production machine prompts you, enter the username and password of a local administrator to confirm the installation. Then, click Install Software, followed by Install.

Figure 5: Username and Password (click to enlarge)

6. Next, you will see a notice that you must restart your computer after the installation. To continue, click Continue Installation, followed by Install.

Figure 6: Continue Installation (click to enlarge)

7. When the installation is complete, click Restart to restart your Mac.

Figure 7: Summary (click to enlarge)

8. When the production machine restarts, you will see the Datto Mac Agent icon in your toolbar. From here, you can view the About information, Check for Updates, toggle Prevent Sleep, or Quit Datto Mac Agent.

9. After you reboot the production machine, pair the protected machine with your Datto appliance 

10. You will need to open a support ticket or contact Datto Technical Support to update certificates before you can begin to take backups.

Figure 8: Mac Agent Toolbar Menu

The color of the Datto Mac Agent icon changes depending on its status:

  • Black means that the app is idle.
  • Blue means that the Datto Mac Agent is backing up your data to the Datto appliance.
  • Red means that there is a problem with Datto Mac Agent.

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