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INTERNAL - How Do I Switch Existing Datto SaaS Protection Accounts to NFR (EMEA/APAC)?

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Question

How do I switch existing Datto SaaS Protection accounts in the EMEA or APAC regions to NFR?

Environment

  • Datto SaaS Protection for Office 365
  • Datto SaaS Protection for G Suite

Answer

Overview

Partners may have issues using the partner portal to register their account as a Not For Resale (NFR) account.

Resolution

1. Confirm all information given to you by the partner. Most importantly, their reseller ID, the Datto SaaS Protection account name, and the customer ID of the Datto SaaS Protection account.

2. Create a BRIC (Billing, Revenue, Invoice, Cost) JIRA. Fill out all required information. You can use this JIRA case as an example.

3. Once the JIRA is complete, escalate the ticket to a Senior SaaS TSE to have the account flagged as NFR in the console.

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