Direct to Cloud: "Error - There was a problem starting the restore. Please try again."

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Issue

When you try to start a cloud file restore or cloud virtualization for a system protected by the Direct to Cloud Agent, you receive the message "Error - There was a problem starting the restore. Please try again."

Environment

  • Direct to Cloud Agent

Cause

A file restore or virtualization is already mounted for the protected system.

Resolution

You can only have one restore mounted at a time for systems protected by the Direct to Cloud Agent. Remove any existing restores, and then attempt to create a virtualization or file restore again.

If the issue persists, contact Datto Technical Support for assistance.


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