Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Direct to Cloud: "Error - There was a problem starting the restore. Please try again."



When you try to start a cloud file restore or cloud virtualization for a system protected by the Direct to Cloud agent, you receive the message "Error - There was a problem starting the restore. Please try again."


  • Direct to Cloud Agent


A file restore or virtualization is already mounted for the protected system.


You can only have one restore mounted at a time for systems protected by the Direct to Cloud agent. Remove any existing restores, and then attempt to create a virtualization or file restore again.

If the issue persists, contact Datto Technical Support for assistance.

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