Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Getting Help with Billing Inquiries

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Topic

Need help with a billing inquiry? Here's how to get in touch with us.

Environment

  • Datto Business Continuity and Disaster Recovery (BCDR)
  • Datto Networking
  • Backupify / Datto SaaS Protection
  • Autotask RMM

Index

Datto BCDR, Networking, and Backupify / SaaS Protection Inquiries

Need help with your Datto billing, or simply have a question? Contact your Datto Sales Executive for expert assistance.

Not sure who your Datto Sales Executive is? You can find out by following the steps in this article.

Have an urgent issue or a time-sensitive question? Select your region for more ways to get in touch with us:

North America

For issues of a non-urgent or non-time sensitive nature, you should always contact your Datto Sales Executive. But we understand that sometimes, emergencies happen. Here's how North American partners can reach us when the clock is ticking.

  • To reach our Sales department directly, call 1.888.294.6312.
  • To contact the Billing department, call 1.475.288.1561 or email billing@datto.com

Please note that our billing department is open from 8 AM - 5 PM Eastern Time on Monday, Wednesday and Friday, and from 8 AM to 10 PM on Tuesday and Thursday; if your issue is especially time-sensitive and falls outside these hours, you can email GlobalSuccess@datto.com to get connected with a member of our Partner Success team.

EMEA

For issues of a non-urgent or non-time sensitive nature, you should always contact your Datto Sales Executive. But we understand that sometimes, emergencies happen. Here's how EMEA partners can reach us when the clock is ticking.

  • To reach our Sales department directly, call +44.(0).118.402.9606, or email emeasales@datto.com.
  • To contact the Billing department, call +44 (0) 118 467 0451 or email billing@datto.com

Please note that our billing department is open from 8 AM - 5 PM (GMT+1), Monday through Friday; if your issue is especially time-sensitive and falls outside these hours, you can email GlobalSuccess@datto.com to get connected with a member of our Partner Success team. 

Autotask RMM Inquries

Help with Autotask billing inquiries is just a phone call away.

  • In North America, you can reach our office the following ways:
    • By email at accountsreceivable@datto.com
    • By phone at 1.518.720.3500.
      • To reach the Billing department, dial extension 8306. To reach the Collections department, dial extension 8309.
  • In EMEA, you can get in touch with us by phone at +44.(0).118.402.9606 or by email at emeasales@datto.com.

Please note that our office is open from we are available from 9 AM to 5 PM Eastern Time on Monday, Wednesday and Friday, and from 7:30 AM to 10 PM on Tuesday and Thursday; if your issue is especially time-sensitive and you need help immediately, you can also email GlobalSuccess@datto.com to get connected with a member of our Partner Success team.


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