How Do I Unlock a User's Account in Autotask PSA?

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Question

How do I unlock a user's account in Autotask PSA? 

Environment

  • Autotask PSA

Answer

Autotask security may be configured to lock users out after multiple unsuccessful login attempts. Users can usually unlock their own accounts, but administrators can also unlock user accounts if necessary.

Figure 1: Account locked due to too many bad password attempts (click to enlarge)

Procedure

1. In Autotask PSA, hover over the Autotask logo, select Admin from the drop-down menu, then choose Resources (Users) from the flyout menu.

Figure 2: The Autotask PSA menu (click to enlarge)

2. On the Resources page, right-click the name of the user you are unlocking, then select Edit Resource.

Figure 3: The Autotask PSA Resources page (click to enlarge)

3. On the Resource Management page for that user, click the Security tab at the top, then click the Unlock Resource/User button.

Figure 4: The Resource security tab (click to enlarge)

Additional Resources


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