ALERT: Datto Drive Cloud service will no longer be available as of June 1, 2019. To migrate to Datto Workplace, contact your Sales Executive. To learn how to download your Datto Drive cloud data, please visit this article.

Datto Networking: Firewall Requirements

Follow

Topic

This article describes network infrastructure and configuration requirements for Datto Networking appliances.

Environment

  • Datto Access Points
  • Datto Switches
  • Datto Managed Power

Description

Datto Networking Portal

Access points and Managed Power devices must have access to the following host via HTTPS (port 443) for cloud management:

  • cloud_ap.cloudtrax.com

Switches must reach the following host via HTTPS (port 443) for cloud management.

  • cloud-switch.cloudtrax.com

Access Point Fallback

Access Points must reach the following host and IP address if the primary check-in server is unavailable.

  • checkin-fallback.cloudtrax.com
  • 54.245.251.231

Switch Fallback

Switches must reach the following host and IP address if the primary check-in server is unavailable.

  • 54.245.115.10

Managed Power Fallback

Managed Power must reach the the following host and IP address if the primary check-in server is unavailable. 

  • 34.210.223.70

Router Fallback

Routers must have access to the following host and IP address if the primary check-in server is unavailable. 

  • 54.68.39.120

Datto Connection Keeper

Access points and switches must reach the following hosts and address to achieve a keepalive connection that transmits expedited reconfiguration events.:

  • connkeeper.cloudtrax.com
  • 35.165.84.99
  • 35.163.125.115
  • 35.162.249.62
Datto recommends that you set TCP and HTTP timeout settings on the firewall to at least 10 minutes for stable Connection Keeper performance.

Network Time Protocol

Access points and switches must reach the following hosts to synchronize time:

  • pool.ntp.org
  • 0.openwrt.pool.ntp.org
  • ntp.cloudtrax.com

Firmware Updates

All Datto Networking devices must reach the following file servers via both HTTP (port 80) and HTTPS (port 443) for firmware updates:

  • dev.cloudtrax.com
  • files.cloudtrax.com

Advanced Troubleshooting

All Datto Networking devices must reach the following host via TCP port 18991 for remote troubleshooting access and support intervention:

  • vpn.cloudtrax.com
Cisco router models RV350/RV345/RV345P/RV340W running firmware release 1.0.01.17 or older are unable to access all Datto Networking servers due to an issue with their content filtering system. Update to firmware release 1.0.01.1702 or newer to resolve this issue.

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.