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"Server Authentication Failed" Error When Logging into Datto SaaS Protection/Backupify 2.0 for G Suite

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Issue

When logging into Datto SaaS Protection/Backupify 2.0 for G Suite, you get the error Server Authentication Failed.

Environment

  • Backupify 2.0 for G Suite
  • Datto SaaS Protection 2.0 for G Suite

Cause

API Access has not been enabled for your domain.

Resolution

1. Log into the Google Apps Admin dashboard.

2. Go to the Security page and click  API Reference.

Figure 1: G Suite Admin Security page (click to enlarge)

3. Make sure the Enable API Access box is checked. 

Figure 2: G Suite API Access page (click to enlarge)

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To contact Backupify/Datto SaaS Protection support, click here to submit a support request, or click here for more contact options.


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