ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.
To learn how to download your Datto Drive Cloud data, please visit this article.

Why Am I Being Billed for More Users Than I Have in My G Suite Domain?

Follow

Question

Why am I being billed for more users than I have in my G Suite domain?

Environment

  • Backupify 2.0 for G Suite
  • Datto SaaS Protection 2.0 for G Suite

Answer

The number of users for which you are billed is based off the number of users within your Backupify/Datto SaaS Protection account, not your G Suite domain. If you suspend or remove a user from your G Suite domain,  the user is not removed from your account. Rather, that user is marked as Archived. 

Backupify/Datto SaaS Protection for G Suite does not run daily backup jobs for archived users. You can still access the user's backed-up data through Backupify.

We retain archived user backups forever unless you manually remove the user from your Backupify/Datto SaaS Protection for G Suite account. You will be charged for archived users until you explicitly remove them from the application. Keep in mind, all backups for removed users will be purged.

-

To contact Backupify/Datto SaaS Protection support, click here to submit a support request, or click here for more contact options.


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.