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What Are the File Paths to ConnectWise Automate Logs for Troubleshooting?

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Question

What are the file paths to ConnectWise Automate logs for troubleshooting?

Environment

  • ConnectWise Automate
  • Datto SIRIS

Answer

When troubleshooting ConnectWise Automate issues, Datto Technical Support will ask you for some or all of the following logs:

Backup issues

Connectwise Automate
%windir%\Temp\

Example:

C:\Windows\Temp\
  • Datto_Log.log
  • Datto_Backup_Log.log.details

Networking issues

%windir%\Temp\LabTech Plugins\Datto Networking\

Example:

C:\Windows\Temp\LabTech Plugins\Datto Networking
  • Debug.log
  • Exception.log
  • InnerException.log
  • StackTrace.log

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