What Are the File Paths to ConnectWise Automate Logs for Troubleshooting?

Question

What are the file paths to ConnectWise Automate logs for troubleshooting?

Environment

ConnectWise Automate

Datto SIRIS

Answer

Log location

Logs are stored on the Automate server and are located in the C:\Windows\Temp\ConnectWise Automate Plugins folder.

Figure 1: The ConnectWise Automate logs folder

When troubleshooting ConnectWise Automate issues, Datto Technical Support will ask you for some or all of the following logs:

BCDR issues

• C:\Windows\Temp\ConnectWise Automate Plugins\DattoBCDR
• DattoBCDRDebug.log
• DattoBCDRError.log
• DattoBCDRInfo.log

Networking issues

• C:\Windows\Temp\ConnectWise Automate Plugins\DattoNetworking
• DattoNetworkDebug.log
• DattoNetworkError.log
• DattoNetworkInfo.log

Backup issues

C:\Windows\Temp\ConnectWise Automate Plugins\DattoBackup