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What Are the File Paths to ConnectWise Automate Logs for Troubleshooting?

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Question

What are the file paths to ConnectWise Automate logs for troubleshooting?

Environment

  • ConnectWise Automate
  • Datto SIRIS

Answer

Log location

Logs are stored on the Automate server and are located in the C:\Windows\Temp\ConnectWise Automate Plugins folder.

Figure 1: The ConnectWise Automate logs folder (click to enlarge)

When troubleshooting ConnectWise Automate issues, Datto Technical Support will ask you for some or all of the following logs:

BCDR issues

C:\Windows\Temp\ConnectWise Automate Plugins\DattoBCDR
  • DattoBCDRDebug.log
  • DattoBCDRError.log
  • DattoBCDRInfo.log

Networking issues

C:\Windows\Temp\ConnectWise Automate Plugins\DattoNetworking
  • DattoNetworkDebug.log
  • DattoNetworkError.log
  • DattoNetworkInfo.log

Backup issues

C:\Windows\Temp\ConnectWise Automate Plugins\DattoBackup

 


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