Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

What Do I Do If I’m Having Trouble Creating My Backupify/Datto SaaS Protection for G Suite Account?

Follow

Question

What Do I Do If I'm Having Trouble Creating My Backupify/Datto SaaS Protection For G Suite Account?

Environment

  • Backupify 2.0 for G Suite
  • Datto SaaS Protection 2.0 for G Suite

Answer

Make sure the G Suite user account you're attempting to install Backupify/Datto SaaS Protection through is a G Suite super admin account. The setup requires this level of access on the G Suite side.

After confirming super admin status, perform the following steps:

Verify the directory API is correctly set up

1. Log into the G Suite Admin console and click Security. 

2. In Security, select API Reference.

Figure 1: G Suite admin Security tab (click to enlarge)

3. Ensure API Access Enabled is checked. Click Save Changes when finished. 

Figure 2: The API Reference window (click to enlarge) 

Verify Drive API is enabled

1. In the Google Apps Admin console, click Apps > G Suite > Drive and Docs > Features and Applications.

2. Ensure the Allow Users to Access Google Drive with the Drive SDK API box is checked. Click Save Changes when finished.

Other things to verify

  • Make sure Backupify/Datto SaaS Protection application is enabled for all organizational units within the domain.

  • Make sure Backupify/Datto SaaS Protection application is enabled for all users you are trying to add.

  • Make sure users you are not trying to add users under a subdomain.

  • Ensure API access and data access enabled.

  • Check if your domain is a subdomain of a larger primary domain.

If the issue persists, please contact Backupify/Datto SaaS Protection Technical Support.

-

To contact Backupify/Datto SaaS Protection support, click here to submit a support request, or click here for more contact options.


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Head on over to our Community Forum!