What Do I Do If I’m Having Trouble Creating My Backupify/Datto SaaS Protection for G Suite Account?

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Question

What Do I Do If I'm Having Trouble Creating My Backupify/Datto SaaS Protection For G Suite Account?

Environment

  • Backupify 2.0 for G Suite
  • Datto SaaS Protection 2.0 for G Suite

Answer

Make sure the G Suite user account you're attempting to install Backupify/Datto SaaS Protection through is a G Suite super admin account. The setup requires this level of access on the G Suite side.

After confirming super admin status, perform the following steps:

Verify the directory API is correctly set up

1. Log into the G Suite Admin console and click Security. 

2. In Security, select API Reference.

Figure 1: G Suite admin Security tab (click to enlarge)

3. Ensure API Access Enabled is checked. Click Save Changes when finished. 

Figure 2: The API Reference window (click to enlarge) 

Verify Drive API is enabled

1. In the Google Apps Admin console, click Apps > G Suite > Drive and Docs > Features and Applications.

2. Ensure the Allow Users to Access Google Drive with the Drive SDK API box is checked. Click Save Changes when finished.

Other things to verify

  • Make sure Backupify/Datto SaaS Protection application is enabled for all organizational units within the domain.

  • Make sure Backupify/Datto SaaS Protection application is enabled for all users you are trying to add.

  • Make sure users you are not trying to add users under a subdomain.

  • Ensure API access and data access enabled.

  • Check if your domain is a subdomain of a larger primary domain.

If the issue persists, please contact Backupify/Datto SaaS Protection Technical Support.

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To contact Backupify/Datto SaaS Protection support, click here to submit a support request, or click here for more contact options.


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