How Do I Update the Primary Administrator User on My Backupify/Datto SaaS Protection 2.0 for G Suite Account?

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Question

How do I update the Primary Administrator user on my Backupify/Datto SaaS Protection 2.0 for G Suite account? 

Environment

  • Backupify 2.0 for G Suite
  • Datto SaaS Protection 2.0 for G Suite

Answer

Prerequisites

  • The new Primary Administrator must be a Super Admin in G-Suite for your domain. Only the account owner can have Super Admin Privileges. Click here for information on assigning Super Admin privileges in G-Suite (external link)

Procedure

Backupify technical support must process the Primary Administrator user change. Create a new support request requesting the transfer of the rights to the new user. Specify the username for the new Admin in the request.

Additional Resources

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To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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