Datto Partner Portal: Device Details

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Topic

This article explains the function of the Device Details page in the Datto Partner Portal.

Environment

  • Datto Partner Portal

Description

The Device Details page provides a general overview of a device's status, activity, and condition. It also allows you to perform various administration functions on that specific device, including:

  • Assigning and editing device alerts
  • Authorizing or deauthorizing target SIRIS appliances
  • Remotely accessing power management functions through IPMI
  • Creating Support tickets
  • Ordering RoundTrips or Reverse RoundTrips
  • Creating an offsite audit

Accessing the Device Details page

1. Log into the Datto Partner Portal.

2. Click the Status tab at the top of the screen, and then select BCDR Status from the drop-down menu

mceclip0.pngFigure 1: Partner Portal (click to enlarge)

3. On the Backup Status page, search for the device, and then click the device name when it appears in the asset list.

mceclip1.pngFigure 2: Backup Status page (click to enlarge)

Navigating the Device Details page

The Device Details page is comprised of information cards. You can quickly navigate between the cards using the left-hand menu to jump to the following sections. Select a section name to continue:

Device Overview

This card provides a general overview of device functionality, including:

  • Device and client details
  • Networking information
  • Device status
  • Queued tasks

On this card, you can also:

mceclip2.pngFigure 3: Device Overview card (click to enlarge)

Hardware & Software Status

This card reports the selected device's hardware and software details. From here, you can also click the Access IPMI button to manage your Datto SIRIS remotely via IPMI.

Datto ALTO appliances do not have IPMI functionality.

mceclip3.pngFigure 4: Hardware & Software Status card (click to enlarge)

Tickets

This card shows all open Support tickets for the device, including ticket numbers, dates opened, and status. You can click the Create Ticket button to raise a new ticket with Datto Technical Support. 

mceclip4.pngFigure 5: Tickets card (click to enlarge)

Billing Info

This card shows billing details for the device, including service and offsite storage plans, term, expiration, and warranty information. You can also click the Purchase Service link to buy service.

mceclip5.pngFigure 6: Billing card (click to enlarge)

Replication Details

The Replication Details card reports key information about the selected appliance's device-to-device replication status and provides SIRIS Private configuration options. If the selected device is not on a SIRIS Private service plan, you will not see this card. Instead, you will see the Offsite card.

The information and configuration options available from this card are as follows; refer to Figure 7 for all information described:

  1. Target SIRIS: Lists the SIRIS appliances currently configured for SIRIS Private replication
  2. Space Available: Reports the total amount of storage space available on the target SIRIS
  3. Replicated Systems: Represents the total number of agents and shares replicating from the source device to the target SIRIS
  4. Authorize Target SIRIS: Authorizes a new target SIRIS for SIRIS Private replication
  5. Deauthorize Target SIRIS: Removes the selected SIRIS from the list of devices authorized to act as target storage nodes for this appliance; note that you cannot deauthorize a device if it has any systems replicating to it
  6. Offsite Audit: Generates an Offsite Audit report for the selected appliance

mceclip6.pngFigure 7: Replication Details (click to enlarge)

RoundTrips

This card shows details about RoundTrips in progress, including date requested, size, and current status. Click the Order RoundTrip button to order a new RoundTrip for this device.

NOTE: If the selected device is on a SIRIS Private service plan, you will not see this card.

mceclip7.pngFigure 8: RoundTrips card (click to enlarge)

Offsite

This card displays details about the offsite server to which this device syncs, including source type, server name, server number, and location.

  • Click the Reverse Roundtrip button to order a Reverse Roundtrip as part of disaster recovery.
  • Click the Offsite Audit button to generate an Offsite Audit report for this specific device.

NOTE: If the selected device is on a SIRIS Private service plan, you will not see this card. Instead, you will see the Replication Details card.

mceclip9.pngFigure 9: Offsite card (click to enlarge)

Notes

On this card, you can write and save notes about this particular device.

mceclip10.pngFigure 10: Notes card (click to enlarge)

Agents

This card shows information for all agents on the device. If your Datto appliance acts as a SIRIS Private target and contains replicated agents, certain data fields will report as N/A or N/A for Replicated Agents.

mceclip11.pngFigure 11: Agents card (click to enlarge)

Shares

This card shows information for all agents on the device. If your Datto appliance acts as a SIRIS Private target and contains replicated agents, certain data fields will report as N/A or N/A for Replicated Agents.

mceclip12.pngFigure 12: Shares card (click to enlarge)

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