Datto Partner Portal: How to contact Technical Support via chat



This article describes how to contact a Datto Technical Support Expert using our chat feature in the Partner Portal.


  • Datto Partner Portal


1. Navigate to the Partner Portal.

2. Click the Support drop down, then select Knowledge Base.

mceclip1.pngFigure 1: Partner Portal

3. Click the Get Help icon in the lower right corner of the landing page.

mceclip0.pngFigure 2: The Get Help icon


4. In the Datto Help window, select the topic with which you need help.

mceclip2.pngFigure 3: Help topic search


5. Use the Top results to find a knowledge base article. To open a support ticket or chat with a Datto technician, click Contact Us

 mceclip4.pngFigure 4: Search results (click to enlarge)

For urgent requests, such as a Disaster Recovery scenario, contact Datto Technical Support at +1-877-455-6015.

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Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

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