This article describes how to contact a Datto Technical Support Expert using our chat feature in the Partner Portal.
- Datto Partner Portal
1. Navigate to the Partner Portal.
2. Click the Support drop down, then select Knowledge Base.
Figure 1: Partner Portal
3. Click the light bulb icon in the lower right corner of the landing page.
Figure 2: The Datto Help lightbulb icon
4. In the Datto Help window, select Chat.
Figure 3: Datto Help
5. Enter your phone number, a message and click Start Chatting.
Figure 4: Datto Help chat prompt
For urgent requests, such as a Disaster Recovery scenario, contact Datto Technical Support at +1-877-455-6015.