How to contact Technical Support via Chat

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Topic

This article describes how to contact a Datto Technical Support Expert using our chat feature in the Partner Portal.

Environment

  • Datto Partner Portal

Description 

1. Navigate to the Partner Portal.

2. Click the Support drop down, then select Knowledge Base.

portal.PNGFigure 1: Partner Portal

3. Click the light bulb icon in the lower right corner of the landing page.

lightbulb.PNGFigure 2: The Datto Help lightbulb icon

 

4. In the Datto Help window, select Chat.

help.PNGFigure 3: Datto Help

 

5. Enter your phone number, a message and click Start Chatting.

 

chat_window.PNGFigure 4: Datto Help chat prompt

For urgent requests, such as a Disaster Recovery scenario, contact Datto Technical Support at +1-877-455-6015.


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