Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

How to contact Technical Support via Chat



This article describes how to contact a Datto Technical Support Expert using our chat feature in the Partner Portal.


  • Datto Partner Portal


1. Navigate to the Partner Portal.

2. Click the Support drop down, then select Knowledge Base.

portal.PNGFigure 1: Partner Portal

3. Click the light bulb icon in the lower right corner of the landing page.

lightbulb.PNGFigure 2: The Datto Help lightbulb icon


4. In the Datto Help window, select Chat.

help.PNGFigure 3: Datto Help


5. Enter your phone number, a message and click Start Chatting.


chat_window.PNGFigure 4: Datto Help chat prompt

For urgent requests, such as a Disaster Recovery scenario, contact Datto Technical Support at +1-877-455-6015.

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