How to contact Technical Support via Chat



This article describes how to contact a Datto Technical Support Expert using our chat feature in the Partner Portal.


  • Datto Partner Portal


1. Navigate to the Partner Portal.

2. Click the Support drop down, then select Knowledge Base.

portal.PNGFigure 1: Partner Portal

3. Click the light bulb icon in the lower right corner of the landing page.

lightbulb.PNGFigure 2: The Datto Help lightbulb icon


4. In the Datto Help window, select Chat.

help.PNGFigure 3: Datto Help


5. Enter your phone number, a message and click Start Chatting.


chat_window.PNGFigure 4: Datto Help chat prompt

For urgent requests, such as a Disaster Recovery scenario, contact Datto Technical Support at +1-877-455-6015.

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For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

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