Error: This agent requires a reboot of the protected system. Please reboot the protected system.

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Issue

When you try to start a backup for a system protected by the Datto Windows agent, you see the error message, "Error: This agent requires a reboot of the protected system. Please reboot the protected system" on your Datto appliance.

Environment

  • Datto Windows Agent Version 2.1 and above
  • Datto SIRIS
  • Datto ALTO

Cause

The protected system was not rebooted after the installation of the Datto Windows Agent.

Resolution

1. Reboot the production machine to finalize the Datto Windows Agent installation.

2. After the production machine reboots, start a backup for it from the Protect tab of the Datto appliance GUI.

Additional Resources


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