Error: This agent requires a reboot of the protected system. Please reboot the protected system.
Issue
When you try to start a backup for a system protected by the Datto Windows agent, you see the error message, "Error: This agent requires a reboot of the protected system. Please reboot the protected system," on your Datto appliance.
Environment
- Datto Windows Agent Version 2.1 and above
- Datto SIRIS
- Datto ALTO
Cause
The protected system was not rebooted after the installation of the Datto Windows Agent.
Resolution
- Reboot the production machine to finalize the Datto Windows Agent installation.
- After the production machine reboots, start a backup for it from the Protect tab of the Datto appliance GUI.
- If you continue to see the error message, contact Datto Technical Support for assistance.