Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Cannot Install Datto Linux Agent on SUSE Linux Enterprise 15: Development Packages for the Running Kernel Are Not Installed

Follow

 Issue

When I try to install the Datto Linux Agent on a machine running SUSE Linux Enterprise 15 with the following command: "curl -sS https://cpkg.datto.com/getLinuxAgent.txt | sudo bash", I get the following error: "The development packages for the running kernel are not installed Correct the issue and try again"

Environment

  • Datto ALTO
  • Datto SIRIS
  • Datto Linux Agent
  • SUSE Linux Enterprise 15

Cause

The OS on the protected machine is unable to locate the kernel-syms package.

Description

When trying to install the Datto Linux agent, the Curl command fails as in Figure 1. Attempting to activate the DevelopmentTools module fails with Figure 2.

curl.pngFigure 1: Agent install error (click to enlarge)

Figure 2: DevelopmentTools module error (click to enlarge)

Resolution

1. Make sure the Desktop Applications and DevelopmentTools modules are available. From the command line on the protected machine, run:
SUSEConnect --list-extensions

Figure 3: Available extensions (click to enlarge)

2. Install the Desktop Applications module. Run the following command and ensure successful registration:
SUSEConnect -p sle-module-desktop-applications/15/x86_64

Figure 4: Successful Desktop Applications module registration (click to enlarge)

3. Install the DevelopmentTools module. Run the following command: SUSEConnect -p sle-module-development-tools/15/x86_64

Figure 5: Successful DevelpomentTools module registration (click to enlarge)

4. Install the kernel-syms package. Run the following command:

zypper install kernel-syms

Figure 6: Kernel-syms package installation (click to enlarge)

 7. Reattempt the Datto Linux Agent agent installation. If problems persist, contact Datto Technical Support.


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Calling all Partners! We want to hear your feedback! Please participate in this quick survey and help us build a better, more-relevant Knowledge Base!

Want to talk about it? Head on over to our Community Forum!