Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Datto Appliance Cannot Update Due to Device Activity

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Issue

You receive an email notification stating that your Datto appliance cannot update due to "long-running offsite synchronizations, running local virtualizations / restores, aggressive (24/7) backup schedules, or active iSCSI NAS shares."

Environment

  • Datto SIRIS
  • Datto ALTO
  • Datto NAS

Cause

Your Datto appliance has not updated for 90 days following a release to its subscribed channel.

During a scheduled update window, the Datto appliance detected one or more of the following conditions, and the condition did not resolve within the allowed update period:

NOTE: Devices 120 days out-of-date will ignore these system checks and attempt to update automatically. Datto strongly recommends proactively updating your appliance to prevent this scenario.

Resolution

1. If you are not in a disaster recovery scenario, remove any local or hybrid virtualizations present on the appliance.

2. Close any active iSCSI or NFS connections to the device by having your end-users disconnect from the Datto device's network shares.

3. Ensure that all backups and offsite synchronization activities have completed, and that the device's backup and offsite sync schedules do not conflict with its scheduled update window.

4. If a device migration is active on the appliance, it must complete before updates can be applied.

5. Check the Datto appliance for bootable USB media, such as a RoundTrip drive. Disconnect any hardware found.

6. Review your appliance's Network Settings page to ensure that no incompatible configurations exist, such as disabled NICs or invalid IP addresses, which could cause the device to lose network connectivity on its next reboot. Ensure that the Datto appliance's network environment meets the SIRIS, ALTO and DNAS Networking & Bandwidth Requirements.

7. Reboot the Datto appliance to clear any hung processes.

8. After performing all necessary troubleshooting steps, click the Upgrade now button displayed in your Datto device's GUI to install the available device updates.

9. If you have attempted all of the steps in this article, and are still unable to update your appliance, contact Datto Technical Support for assistance.

Additional Resources


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