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Backup Verification: KMODE EXCEPTION NOT HANDLED

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Issue

Screenshot verification fails with the error message, "KMODE EXCEPTION NOT HANDLED."

kmode_exception_not_handled_small.jpgFigure 1: KMODE EXCEPTION NOT HANDLED (click to enlarge)

Environment

  • Datto SIRIS
  • Datto ALTO

Cause 

The virtualization environment is set to Modern Virtualization Environment.

Resolution

In the Configure Agent Settings page of the afflicted agent, navigate to Virtualization Core Components, select Legacy Virtualization Environment, then re-run the screenshot verification process.

2018-10-18_21_41_52-Whitehall-Alto3_-_Control_Panel_-_Configure_Agent_Settings_for_WHITEHALL-SVR1.pngFigure 2: Virtualization Core Components (click to enlarge)


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