Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Direct to Cloud: Starting a New Backup Chain for an Existing Agent



How do I start a new backup chain for a system already protected by the Datto Direct to Cloud agent?


  • Datto Direct to Cloud


To break the backup chain for an existing Direct to Cloud agent and start over, perform the following steps:

1. Stop the Datto Direct to Cloud Logging, Datto Direct to Cloud Service, and DattoProvider services.

2. Delete the contents of the following directory:


3. Restart the Datto Direct to Cloud Logging, Datto Direct to Cloud Service, and DattoProvider services.

4. Right-click the Direct to Cloud icon in the Windows Notification Center, and then click Open DTC registration page, as shown in Figure 1.

Figure 1: Open DTC registration page

5. Follow the prompts to re-register your backup agent. You will receive a new agent short code. A new backup chain for the protected system will begin.

NOTE: The previous backup chain will remain in the cloud in an orphaned state. To remove the old chain, contact Datto Technical Support for assistance.

Additional Resources

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Head on over to our Community Forum!