Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Direct to Cloud: "ID Unavailable"



When you right-click the Direct to Cloud Agent icon in the Windows Notification Center, you see the error message "ID Unavailable" instead of the agent short code.


  • Datto Direct to Cloud


  • The Direct to Cloud Agent is not registered.
  • The Direct to Cloud Agent could not complete the registration process successfully.


1. Register the agent by right-clicking the Direct to Cloud icon in the Windows Notification Center and selecting Open DTC registration page, as shown in Figure 1. 

Figure 1: Open DTC registration page

2. If you have already tried to register the agent, and you are still seeing this message, follow the steps in Direct to Cloud: Unable to get registration information. Will try again later. to troubleshoot the issue.

3. If you continue to experience this error, contact Datto Technical Support for further assistance.

Additional Resources

Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Head on over to our Community Forum!