When you right-click the Direct to Cloud Agent icon in the Windows Notification Center, you see the error message "ID Unavailable" instead of the agent short code.
- Datto Direct to Cloud
- The Direct to Cloud Agent is not registered.
- The Direct to Cloud Agent could not complete the registration process successfully.
1. Register the agent by right-clicking the Direct to Cloud icon in the Windows Notification Center and selecting Open DTC registration page, as shown in Figure 1.
Figure 1: Open DTC registration page
2. If you have already tried to register the agent, and you are still seeing this message, follow the steps in Direct to Cloud: Unable to get registration information. Will try again later. to troubleshoot the issue.
3. If you continue to experience this error, contact Datto Technical Support for further assistance.