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Managed Power: Surge Protection

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Topic

This article describes the surge protection available for certain Datto Managed Power units, and what to do if surge protection is depleted.

Environment

  • Datto Managed Power MP60

Description

A power surge is an intense, brief spike of high voltage energy within an electrical current. Power surges are caused by a variety of environmental or abnormal electric conditions, and can permanently damage electric devices. Select Managed Power units come equipped with surge protection, which guards against power surges by preventing large voltage spikes from entering devices.

Surge protection depletion

Under certain circumstances, the surge protection on the Managed Power unit will deplete. The following are common situations that would deplete surge protection:

  • Repeated small, noisy spikes above the clamping voltage. These are frequently caused by large appliances on the circuit which are transitioning from on to off, or off to on, affecting the rest of the circuit.
  • Environments with many large or old equipment motors that draw a lot of power on the same circuit, are more susceptible to surges.
  • Lightning strikes can generate an average of 1 billion to 10 billion Joules of energy. For example: if one strikes inbound power lines, the MP60 will break all of its internal fuses and built-in protection in a failsafe manner to prevent equipment damage.

If the surge protection depletes completely, this will automatically notify Datto Technical Support, who will verify the Manage Power unit's status, and begin an RMA process to replace the unit. Datto ships units overnight from Portland, Oregon via UPS. We request the following when processing the RMA:

  • Name
  • Company Name
  • Address 1
  • Address 2
  • City
  • State
  • Zip
  • Your Email
Contact support if surge protection depletion is validated, and you have not received a message.

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