Datto Networking: Routers: Web Content Filtering



This article describes how to enable and configure Web Content Filtering for a Datto router.


  • Datto Routers


Datto routers use a web filtering service provided by TitanHQ that proactively assesses and halts threats prior to entering your network at the DNS level. This prevents malware and ransomware attacks. You can also filter out content from a user's web experience by type, such as community and download sites, to ensure that users only browse appropriate, safe web sites.



1. Navigate to a device web session for your network.

2. Click the Manage dropdown, then click Routers, as shown in Figure 1.

Figure 1: Navigating to Content Filtering (click to enlarge)

3. Click the name of the router you are configuring.

4. Click Content Filtering, as shown in Figure 1.


Enabling Web Content Filtering will override router custom DNS settings.

Select the Enable Web Content Filters checkbox shown in Figure 2 to turn on Web Content Filtering. By enabling this service you are agreeing to our terms and conditions, which are viewable by clicking the terms and conditions link shown in Figure 2.

Figure 2: Enabling Web Content Filters (click to enlarge)

DNS Server Zone

All DNS requests will forward to a DNS Server Zone that houses the web content filtering service. Select a DNS Server Zone using the dropdown shown in Figure 3. The following options are available:

Figure 3: DNS Server Zone (click to enlarge)

  • Automatic (selects the closest server to your router's geographical location)
  • US East (Ohio)
  • US West (N. California)
  • EU (London)
  • Asia Pacific (Sydney)

Web Filter Configuration

Web filtering options

Figure 4: Web filtering options (click to enlarge)

Select the Enable Safe Search checkbox shown in Figure 4 to force all search results from a major search engine, such as Google, to pass through the engine's Safe Search service.

The web filtering service has a database which contains a master list of sites, web page elements, and their content types. If it does not recognize the content type of incoming traffic, it is labeled Unclassified Traffic. Selecting the Allow Unclassified Traffic checkbox shown in Figure 4 will allow any unknown site and web page element to load.

Category Filtering

Figure 5: Category Filtering (click to enlarge)

Use the Category Filtering table shown in Figure 5 to select what types of pages the web content filtering service will block. Click See category details for a detailed explanation of what type of pages each category contains. You can also select or deselect all category types at once.

Whitelist/Blacklist Domains

To create a rule that whitelists or blacklists domains, follow the steps below:

Figure 6: Whitelist/Blacklist Domains (click to enlarge)

1. Enter a Domain.

2. Select a Filter Type. You can either Whitelist, which allows traffic from a domain, or Blacklist, which blocks all traffic from a domain.

3. Select if the rule will Include Subdomains.

4. Click Add to add the rule. Click Remove to remove an existing rule.

5. Click Save Router Changes on the top right of the page.

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