Datto Networking: Datto Access Points: Access Point Management



This article describes how to view and manage Datto Access Points in a network by using the Datto Networking Portal.


  • Datto Access Points


The Access Points page in the Datto Networking Portal contains a list of your access points in a network.



1. Navigate to a device web session for your access point.

2. Click the Manage drop-down, then click Access Points.

Figure 1: Navigating to Access Points (click to enlarge)


The top of this page contains a chart that shows the total number of connected clients, and the average data utilization of download and upload traffic over a set period. By default, the chart obtains this data from all SSIDs configured per network.

You can select a single SSID and change the time range of data presented by using the two drop-downs shown in Figure 2. You can choose to view data in the last 2 hours, last day, last week, or last month.

Figure 2: Clients & Traffic chart (click to enlarge)

Access point list & map

The Access Point page contains a list of all access points in your network. You can also click the Map button as shown in Figure 3 to display an interactive map that displays the geographic location of each access point.

To add an access point, click the Add New button. Read our Datto Access Points: Adding an Access Point article to learn more.

You can use the View Options drop-down to select what information the list contains. When selecting all options this drop-down  The List view displays the following information about your access point:

Figure 3: Access Point List view (click to enlarge)

  • Status: A colored icon of an access point. You can hover your mouse cursor over the icon to display its model, and whether it is a repeater or gateway.
    • A green icon indicates a functioning device.
    • A red icon indicates the device is offline.
  • Name: The name of an access point. Click its name to display a sidebar containing additional options available for your device.
  • Description: The description of an access point as entered in the access point sidebar.
  • Mac/IP: The MAC address, LAN IP address, and Mesh IP address of an access point.
  • Nearest Gateway: The IP address of the nearest access point configured as a gateway.
  • Clients: The access point's number of connected clients.
  • Usage: The average data usage of all traffic, followed by average download and upload traffic.
  • 2.4G: The configured channel for an access point's 2.4GHz radio.
  • 5G: The configured channel for an access point's 5GHz radio. The table entry will list two values if the access point uses two 5GHz radios.
  • Ping Latency: The average time it takes a repeater's ping request to reach the gateway. The table entry will display N/A if a network only has a gateway.
  • Load/Memfree: The CPU load average and available memory for an access point.
  • Last Checkin: A timestamp of an access point's last successful check-in to our servers.
  • Uptime: A time stamp of an access point's operational time.
  • Version: What firmware version the access point is running.
  • Hops: The number of nodes or devices between an access point and the gateway.
  • Mesh Speed (Now/Avg): The current average speed of an access point within a mesh.
  • Added: The timestamp of when a user added an access point to the network.
  • First Checkin: Timestamp of an access point's first successful check-in to our servers.
  • Outages: Contains a graphic that reports on an access point's check-ins.
    • Light green indicates an access point is in repeater mode and successfully checking in; dark green indicates an access point is in gateway mode and successfully checking in.
    • Red indicates the access point failed its check-in.
  • Actions: You can click the gear (⚙) icon that allows you to perform the following actions:
    • Edit: Displays the access point sidebar.
    • Move to Network: This option allows you to to move an access point to another network.
    • View on map: Displays an access point on the Map view.
    • Reboot: Reboots an access point.
    • Delete: Deletes an access point from your network.

Access point sidebar

If you click the name of an access point in the list's Name column or select Edit from the Actions drop-down, a sidebar containing the following information and options for your access point will display:

Status icons

Figure 4: Status icons (click to enlarge)

  • ONLINE/OFFLINE: The operating status of an access point, and whether it is the Gateway or a Repeater.
  • Clients: The number of active clients connected to an access point.
  • Download: The average download usage of an access point's connected devices.
  • Upload: The average upload usage of an access point's connected devices.

Access point image

Figure 5: Access point image (click to enlarge)

You can select Browse to upload an image of an access point for future reference. The photo only displays in this sidebar.


Figure 6: Radio (click to enlarge)

The Radio section provides the same options available in the Radio page of the Datto Networking Portal. Enabling Auto channel will prevent you from modifying an access point's Channel and Width options. For more information on configuring radio options, read our Datto Access Points: Radio Settings article.


You can click the gear (⚙) icon in the Actions section to display a drop-down that allows you to perform the following actions:

Figure 7: Actions (click to enlarge)

  • Move to Network: This option allows you to move an access point to another network.
  • Reboot: This option reboots an access point.
  • Delete: This option deletes an access point from your network.


The sidebar provides two troubleshooting tools in the Tool section. You can select a tool using the drop-down next to Tool.


Figure 8: Neighbors (click to enlarge)

The Neighbors tool provides a list of other access points in your network, their MAC addresses, and their RSSI in dB. Use this tool to ensure that an access point can receive a signal from other nearby nodes. For best practices on assessing RSSI values using this tool, read this article.


Figure 9: Ping (click to enlarge)

The Ping tool allows you to enter an IP address that an access point will ping. Use this tool to ensure an access point can reach a specific device, gateway, or an external IP address.


This section contains other configurable options for your access points:

Figure 10: Miscellaneous (click to enlarge)

  • Alerts: This option allows you to enable or disable alerts for an access point. You can only enable alerts if you enabled the feature in General → Alerts. Read our Datto Networking: Alerts article to learn more.
  • Installed Outdoors: Enable this option if you installed your access point in an outdoor environment. This ensures compliance with FCC regulations by reducing power on certain channels to avoid interference with other wireless devices.
  • Status LED(s): This option allows you to enable or disable the status LED indicator(s) on an access point.

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