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Datto Cloud Datacenter Security (Canada)

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Topic

This whitepaper describes Datto Cloud security and redundancy infrastructure for Canada-based partners.

Environment

  • Datto Cloud: Data Centers (Canada)

Description

The Datto Cloud features uncompromising security & constant availability. Select a topic to learn more:

Secure Controls

Datto’s Canadian data centers are audited according to the Service Organization Control 1 (SOC1) reporting standards. The criteria for SOC1 audits are set forth in the Canadian Standard of Assurance Engagements (CSAE 3416). The Datto Cloud infrastructure resides in 9 colocation facilities worldwide, with 2 in Canada. Canadian facilities are audited annually to maintain their SOC1 compliance.*

Secure Management

Datto’s Cloud Engineering team proactively monitors and maintains the servers of the Datto Cloud. This includes ensuring the health and optimization of hardware, overseeing OS updates, and conducting other necessary patching. The Datto Engineering team is on-call 24/7 to provide emergency support.

Encryption

Data remains protected by AES-256 bit encryption during the entire synchronization, storage, and replication process **

Data Security

Datto Cloud Engineering’s access to node servers is granted via RSA SSH keys and two-factor authentication; Root permission is guarded by a robust 22-character minimum passcode.

Physical Access

Physical access is guarded 24/7 by personnel, biometric scanning, and activity logging.

Redundant Data Centers for Datto SIRIS

All customer data in Canada that is protected by Datto SIRIS appliances and DRaaS have the option to sync 90 days of backups between the primary facility in Toronto, Ontario, and the secondary location in Calgary, Alberta. Data remains protected within Canada. All primary sites are capable of providing users remote access to protected files and systems in the case of a disaster.
RoundTrip seed drives are processed end-to-end at the datacentre, never leaving Canada.

Reliable Infrastructure

Datto Cloud infrastructure within Canada resides within data centers where infrastructure components are fault-tolerant. This acts as a safeguard against the failure of any given piece of equipment required for data center functionality, infrastructure redundancy, and ensures that the Datto Cloud remains intact and operational.

Power

Utility feed, backup generators, and UPS battery systems

Networking

Multiple physical entry points

Cooling

Industry-grade passive and active HVAC systems regulate temperature and humidity.

Additional Resources

* SOC reports may be released to partners upon request.

** Storage of data at rest with AES-256 bit encryption requires the use of Agent Level Encryption.


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