Datto Partner Portal: Getting started with two-factor authentication (2FA)



This article explains how to set up two-factor authentication for Datto SaaS Protection, Datto Partner Portal, Datto RMM, and Backupify Direct users.


  • Datto Partner Portal
  • Datto SaaS Protection
  • Backupify/Datto SaaS Protection for G Suite and Office 365
  • Datto RMM
  • Datto Workplace and File Protection


Beginning June 22nd, 2020,  2FA will be a part of the login process for all affected users. 

You must set up two-factor authentication (2FA) with your application to access your account. If you haven't already done so, the Partner Portal or the Backupify login page will prompt you to enable two-factor authentication at your next login.

Why two-factor authentication?

To learn more about two-factor authentication, see What is two-factor authentication (2FA)? (external link).

Conventional password protection offers a single layer of security. Passwords are vulnerable to divulgence through human error and defeat through increasingly sophisticated forms of automated attack.

Two-factor authentication provides additional security. After entering your password, the authentication software contacts you via trusted means, such as your mobile phone number, and requests additional verification. This extra protection dramatically reduces the success rate for malicious access attempts.

Enable two-factor authentication

1. Navigate to your Partner Portal or Backupify login page, enter your account credentials, then click the LOG IN button.

mceclip0.pngFigure 1: The Login window (click to enlarge)

2. Click Third Party Authenticator App, then click the Enable 2FA button.  

mceclip0.pngFigure 2: The select Authentication Method prompt (click to enlarge)

3. Open your authenticator app and scan the QR code to complete the setup.

mceclip1.pngFigure 3: Setup via third-party authenticator app (click to enlarge)

For additional information, see How do I set up an external authenticator app for the Datto Partner Portal?

Download and install the Duo app

Duo support is currently in beta until Datto implements the full 2FA requirement. If you are interested in joining, contact Datto Technical Support.

Datto supports Duo as its native two-factor authentication app. See Setting up Two-Factor Authentication (2FA) with Duo for more information. 

Changing your information

You can change employee names or phone numbers used for 2FA with partner accounts from the Partner Portal user settings page. 

Logging in on trusted networks

If you log in from an IP address that your Partner Portal admin has whitelisted as a trusted network, you will only receive the authentication prompt every three weeks instead of being prompted on each login.

Trusted network whitelisting is unavailable for accounts belonging to end-user clients of Datto partners; these accounts must authenticate on every login.

Additional Resources

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Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

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