Getting Started With Two-Factor Authentication (2FA) in the Datto Partner Portal

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Topic

This article explains how to set up two-factor authentication for your Partner Portal account.

This article applies to 2FA for the Datto Partner Portal. See this article for assistance with 2FA for Direct Backupify accounts.

Environment

  • Datto Partner Portal

Description

The Datto Partner Portal requires two-factor authentication (2FA) to log in. If you haven't already done so, the Partner Portal will prompt you to enable two-factor authentication for your Partner Portal account at your next login.

Why two-factor authentication?

Click here to learn more about two-factor authentication.

Conventional password protection offers a single layer of security. Passwords are vulnerable to divulgence through human error and defeat through increasingly sophisticated forms of automated attack.

Two-factor authentication provides additional security. After entering your password, the authentication software contacts you via trusted means, such as your mobile phone number, and requests additional verification. This extra protection dramatically reduces the success rate for malicious access attempts. 2FA will become mandatory for Partner Portal login in the first quarter of 2019.

Enable Two-Factor Authentication on your Datto Partner Portal Account

While changes to existing partner employee accounts are made by the Portal Administrator, employees must enable 2FA on their individual accounts.

1. Beginning January 15, 2019, when logging into the Datto Partner Portal, you will see a prompt to enable 2FA on your account. Enter your country code and mobile phone number, then click the Enable 2FA button. 

Figure 1: Enable 2FA prompt (click to enlarge)

2. You will receive a verification code via text message or phone call (depending on whether you entered a mobile phone or landline number). Enter the code in the 2FA Verification window and click the Submit button. If you need to re-send the token, choose SMS or Phone Call to receive a new token via text message or over the telephone.

Figure 2: The 2FA verification modal (click to enlarge)

After completing these steps, 2FA will be enabled on your Datto Partner Portal account.

Download and install the Authy app

Datto recommends the Authy 2FA app (external link) for logging into the Datto Partner Portal with two-factor authentication. You can download the following versions:

  • Mobile app: lets you authenticate via your mobile phone via push notification and/or token. You are only able to authenticate via mobile if a cell phone number is used.
  • Desktop app: lets you authenticate via desktop app push notification and/or token. You can use the desktop app if you use either your desk phone or mobile phone.
  • Chrome extension: lets you authenticate from the Google Chrome browser via push notification and/or token. You can use the desktop app if you use either your desk phone or mobile phone.

Figure 3: The Authy download page (click to enlarge)

Changing your information

Changes to your information require Admin or Owner-level Partner Portal permissions. If you need to change your employee name or phone number used for 2FA, contact your company's Datto Partner Portal administrator.

Additional Resources


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